911 Emergency Communications Center IT Network Engineer
Job Details
Experienced
Main Office - Commerce City, CO
Full Time
$80,000.00 - $110,000.00 Salary/year
Negligible
Day
Information Technology
Essential Duties and Responsibilities

REPORTS TO: IT Manager, Deputy Director, Executive Director

DIRECT REPORTS: None

FLSA STATUS: Full Time FLSA, Exempt, 40 hours per Work Week

SUMMARY OF POSITION:

This multifaceted position is responsible for maintaining, monitoring, administering, and repairing information/communication/networking technology hardware/software equipment, analyzing agencies requests for service and maintenance calls and leading multiple projects which require sound decision making and good project management skills. Due to the type of industry, work may be performed in ADCOM911 IT shop environment or other facilities and availability must be 24/7/365.  This position is not eligible to be worked remotely.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Analyze information and evaluate results to choose the best solution to resolve events
  • Develop specific goals and plans to prioritize, organize, and accomplish the work
  • Coordinate as needed the with members of IT team and work collaboratively to complete ongoing projects and assigned tasks
  • Maintain constructive and cooperative working relationships with others
  • Keep uptodate technically and apply new knowledge to the IT resources
  • Perform related work as required

DUTIES ASSIGNED TO SPECFIC JOB FUNCTION:

  • Assist and/or perform corrective and preventive hardware maintenance on servers, switches, firewalls, uninterruptable power supplies (UPS), and other data center infrastructure
  • Provide documentation for configurations and maintaining enterprise repository of systems documentation
  • Maintain, manage, and troubleshoot application and identity integration, virtual hosts and systems, cloud resources, and Active Directory
  • Act as the first responder to infrastructure troubletickets including LAN/WAN/WLAN switching, network protocols, cabling, remote access equipment, PC, server issues and telephony devices
  • Administer enterprise monitoring software ensuring that all network systems are performing as expected
  • Create documentation and maintain the enterprise repository of systems documentation
  • Collaborate and assist with the installation, maintenance and troubleshooting of Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software, WIFI, telephony equipment, and network security systems
  • Provide afterhours support for technical issues, as needed
  • Provide research and recommendations on new technologies
  • Provide telecommunications network design, programming and installation support services for server, desktop applications and hardware
  • Review cabling infrastructure standards, codes, design, and troubleshooting process
  • Test new devices to determine viability and network implications
    Provide training to users as it relates to telecommunications equipment and features
  • Review proposals for accuracy and completeness as well as pricing to ensure compliance to the contract
  • Estimate and forecast telecommunications initiatives
  • Assist with architecting LAN/WAN/WLAN solutions for new construction or modifications to existing structures using architect plans, conducting corrective and preventive hardware maintenance on servers, switches, routers, and UPS systems; and troubleshooting WAN and Internet infrastructure
     
Knowledge, Skills, Abilities, Education, Experience, Working

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must have a thorough knowledge of the operation, uses and capabilities of computer and network equipment, and methods and techniques used to maintain and repair network equipment, and the hazards of the work and necessary safety precautions.
  • Must have a knowledge of service desk applications
  • Must have the ability to understand and carry out written and oral instructions, read and understand maintenance manuals and work from sketches, drawings, and diagrams, establish and maintain effective working relationships with associates and vendors, carry out maintenance plans and repair schedules for technical resources.
  • Must possess excellent verbal and written communication skills, as well as, leadership, organizational, and customer service skills.
  • Must be a skilled technical writer and above all, a team player!
  • Specialization and proficiency in one or more of the identified specific job function areas is essential and require the following knowledge base:
  • Proficient with Windows and Linux Servers, Active Directory, Intel based server hardware, enterprise data center operations, virtualization, and cloud technologies, infrastructure / telecommunications
  • Expertise in Layer 2 and 3 switching, VPN, routing protocols, and wireless networks 
  • Strong proficiency with infrastructure availabilitymonitoring software and equipment and with installation troubleshooting and maintaining all aspects of structured cabling
  • InDepth understanding of Video Teleconferencing systems and Network Security systems to include Network Access Control Systems, Firewalls, internet filtering systems, UTM/Cybersecurity management theories with practical, telephony/VOIP equipment systems
  • Proficient in the design, installation, maintenance and troubleshooting of various telecommunications systems

EDUCATION AND EXPERIENCE

  • High School Diploma or GED minimum required
  • Six years plus of Information Technology technical handson experience using a combination of hardware, operating systems, and clientserver applications in an enterprise-wide distributed computing environment.
  • CCNA, CCNP, Mirco365 Certified Administrator and
  • BS in Information Technology or equivalent preferred

POSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:

  • Valid Unrestricted Colorado Driver’s License or Colorado Identification Card.
  • CJIS Certification

CONDITIONS OF EMPLOYMENT:

  • Must pass a pre-employment criminal background check
  • Will be required to attain CJIS clearance within 90 days upon hire
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check, if required

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

  • Physical Demands - Regular standing and sitting; requiring the ability to lift a maximum of 40 pounds; occasional lifting, carrying, walking, and standing hand/eye coordination for operation of computer keyboard; vision for review and analysis of data and reports; frequent speech communication, hearing and listening to maintain communication with employees and agencies
  • Some moving, climbing, bending, kneeling, crawling, reaching, handling, lifting, pushing, and pulling
  • This job requires normal hearing and color vision
  • Work Environment – Works in a clean, comfortable environment.  Some exposure to noise and unpleasant situations
  • Equipment Used – Personal computer, console equipment and other job-related equipment and tools
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