Customer Success Manager - New York State (preferred, not required)
Job Details
Experienced
Full Time
4 Year Degree
Other

Company Overview:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture. Our diverse team is based across the US with many working out of our office headquarters in Fort Lauderdale, Florida.

 

Location: Remote (New York State preferred, not required)

 

Position Overview:

We believe that Customer Success is about understanding our customers’ desired outcomes with our platforms and working with them to ensure they experience the most value possible. As a Customer Success Manager at Nearpod, you work with schools and districts across the customer journey through onboarding, nurturing, and renewal. The goal is to retain the customer and to find opportunities to expand the partnership and use of the platform. We are looking for someone who is proactive, passionate about helping customers, and enjoys building lasting partnerships. The ideal individual will continuously work to surpass their customers’ expectations.

 

Our Ideal Candidate:

  • Serves as trusted advisor of schools and districts across New York State using Nearpod and Flocabulary through customer journey of onboarding, nurturing, and renewal
  • Ensures customers are achieving their desired outcomes and renewing and expanding their contracts
  • Cultivates relationships at all levels of current customers across New York State and with statewide and regional BOCES partners
  • Exceeds assigned targets for renewals, expansion opportunities, and strategic objectives 
  • Partners with the Sales team to expand current customer relationships and onboard new customers
  • Anticipates customer needs and shares customer feedback with Product team
  • Collaborates cross functionally with team members in the broader organization (Customer Support, Professional Services, Product, Marketing, Content, Operations, Finance)
  • Coaches customers on best practices for implementing Nearpod and Flocabulary
  • Executes action based strategic plans to grow Nearpod and Flocabulary adoption
  • Catalogues customer benchmarks and success stories
  • Demonstrates a mastery of Nearpod and Flocabulary products
  • Understands the K-12 education competitive landscape

 

Qualifications:

  • Previous Customer Success/Account Management experience in a SaaS organization preferred

  • Experience working with BOCES in New York State is a plus

  • Able to operate in a highly efficient manner by multitasking in a fast-paced environment

  • Excellent planning, organizational and prioritization skills

  • Exceptional technical skills; likes learning new software and techniques

  • Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly

  • Bachelor’s degree in Education, Business, or other related fields 

 

Employment Requirements: Must be authorized to work in the U.S. without restrictions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
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