Healthcare System Capacity Manager
Job Details
Healthcare System Capacity Manager

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.



DOHMH received funding through the Centers for Disease Control and Prevention (CDC) Epidemiology and Laboratory Capacity for Infectious Diseases (ELC) Cooperative Agreement for adjusting community mitigation in response to COVID-19.


DOHMH's Office of Emergency Preparedness and Response (OEPR) was created to promote DOHMH's and NYC's ability to prevent, prepare for, respond to, and recover from health emergencies. OEPR coordinates agency- and healthcare system-wide planning, exercises and training, evaluation, information sharing, operations and logistics, and coordinating with healthcare partners, community stakeholders, city, state and federal partners. OEPR's work focuses on promoting and protecting public health through emergency preparedness and response; and recognizes that social inequities negatively impact our efforts to maintain and improve the health of NYC during and after a disaster. With these inequities in mind, OEPR is also working to improve its application of a social justice and racial equity lens to its emergency preparedness and response work. OEPR's efforts to combat the harmful effects of systemic injustices on communities focuses on working towards the most equitable post-disaster public health outcomes possible.



DOHMH has an opening for a Healthcare System Capacity Manager. Reporting to the Senior Director of Healthcare Operations, the Healthcare System Capacity Manager will develop, implement, and assess relationships with healthcare delivery facilities, institutions, and associations throughout NYC.  The Healthcare System Capacity Manager will support monitoring and management of healthcare system capacity and support connecting facilities with resources such as staffing, personal protective equipment (PPE), and public health guidance while engaging in meaningful stakeholder engagement to share best practices in healthcare emergency management.



  • Establish and maintain strong relationships with key healthcare operational planning and response partners in support of citywide response objectives
  • Collaborate and integrate existing with NYC DOHMH programs to guide the development of a program to liaise with healthcare facilities, associations, and city agencies
  • Serve as DOHMH representative to healthcare delivery partners and share Agency input and guidance
  • Evaluate and develop reports on operational DOHMH support of healthcare delivery partners
  • Support the Healthcare Systems Support Branch (HSSB) of the DOHMH's Incident Command System (ICS)
  1. A master’s degree from an accredited college in emergency management, public health, disaster management, emergency preparedness/administration, public administration, or a related field and two (2) years of satisfactory full-time professional experience in one or a combination of the following area(s):  healthcare operations, emergency preparedness planning / management, emergency medical services, fire safety, law enforcement, homeland security, public health, environmental / occupational health and safety or a related specialized area.
  2. A baccalaureate degree from an accredited college and three (3) years of satisfactory full-time professional experience in one of the areas described in “1” above.
  3. A satisfactory equivalent combination of education and experience as described in “1” or “2” above. However, all candidates must have a baccalaureate degree and eighteen (18) months of work experience.



  • Eighteen (18) months of experience in a managerial, consultative, administrative or supervisory capacity.
  • Professional or Board Certification in Emergency Management, Public Health, Continuity or related.
  • Experience with stakeholder engagement and project management, including monitoring scopes of work to achieve program goals
  • Experience with multitasking and analyzing, evaluating and managing program operations, in a high volume, fast paced environment.
  • Excellent communication (verbal & written) and interpersonal skills.
  • Strong analytical skills and ability to manage and report complex information.
  • Experience with data collection, analysis and interpretation.
  • Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
  • Experience working with the healthcare sector and coordinating projects involving multiple stakeholders.
  • Capacity and willingness to learn incident management, project management, and situational awareness software.  
  • Be a pro-active and self-motivated individual with the ability to work in teams.
  • Fluency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint.



FPHNYC offers a comprehensive benefits package. The salary range for this position is commensurate with experience.



This position will be expected to work non-business hours during emergencies. Other duties or tasks may be assigned on an as needed basis.

This position is federal grant-funded, with funds set to expire in July 2023.


The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.