Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!
Position Summary:
Jamba Juice Store Managers are responsible for the overall operations, sales performance, and execution of brand excellence in a store. Store Managers typically supervise a staff of 10-40 team members and carry out management responsibilities consistent with Jamba Juice policies and legal requirements. Jamba Juice Store Managers are required to demonstrate the following core characteristics: Integrity and Trust, Ethics and Values, Customer Focus and Action Orientation
Essential Duties and Responsibilities:
Include but are not limited to:
- Hiring and Staffing: Attract, recruit, interview, select, and retain team members that meet Jamba profile requirements; Ensure appropriate staffing levels to accommodate sales fluctuations and business requirements.
- Developing Subordinates: Train team members in product knowledge, service standards, policies, procedures, and sales techniques; Conduct ongoing training (individual and group); Coach, counsel, and discipline team members; Develop and sustain internal people pipelines necessary for company growth.
- Total Quality Management: Consistently review business practices; determine customer needs; determine team member needs and performance opportunities; create a strategy to act on these needs and opportunities to improve overall business performance Develop and maintain proper scheduling of team members; monitor & audit time-keeping records to ensure accuracy Communicate job expectations, performance goals and company standards to ensure customer service standards are achieved store managers must be able to lead the marshaling of people, resources and timelines to execute all requirements.
- Managerial Courage: Plan, monitor, and appraise ongoing performance results. Write reviews and recommend promotions and merit increases; Act quickly to resolve disputes and grievances between team members and peers. Be honest and direct with team members, peers and supervisors; Consistently address underperformance – move team members up or out to move the business forward.
- Building Team Spirit: Create and sustain a highly productive store environment through training excellence and leadership of F.I.B.E.R. (Fun, Integrity, Belief, Excellence, Results); Conduct monthly team member one-on-one meetings and conduct quarterly store meetings.