Chief Operating Officer for Communications and Outreach
Job Details
Administrative Offices (AO) - Largo, MD
Full-time salaried - 40 hours
Master in Library Science
$131,808.86 - $145,000.00 Salary/year
Up to 50%

The Prince George's County Memorial Library System (PGCMLS) is seeking a Chief Operating Officer for Communications and Outreach. This COO will have the primary responsibility of guiding and directing library service approaches and channels of communication with a focus on insightful strategy and innovation.  S/he will encourage and implement unexpected yet effective new efforts that strengthen the library’s presence and impact in the community. S/he will ensure that creativity is at the core of all activities and leveraged to build opportunities across the library system for library users, community partners and staff.  S/he will serve as a member of the Executive Team, reporting to the Library's CEO.

Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
  • Oversight of system-wide marketing and public relations, including coordination of digital strategy and social media presence. Supervision of departments.
  • Establish standards for internal and external communication that expresses the library as a lively, conscientious organization interested in helping to advance the community.
  • Support and maintain a strong brand identity for the library that is recognized throughout the organization, county and industry-wide.
  • Provide leadership and direction in new formats of programs, events and outreach within the library and outside of the library.  Supervision of these departments.
  • Evolve formal and informal community and customer exchanges to better understand user experience and heighten user-centric service and program delivery.
  • Seek new products, service delivery methods and practices that will build the libraries repertoire of offerings, appealing to users in new and unexpected ways.
  • Successfully establish the library as a hub of creativity, productivity, entrepreneurship and a point-of-entry for opportunity.
  • Seek and harvest insight illumination through teams, locations, partnerships and community efforts.
  • Collaborate with the Director of Development and Donor Engagement to support and encourage innovation through funding and advocacy efforts of a created Library Foundation and Friends group. Supervision of this department.

Additional Functions

  • Manage and supervise department staff; monitors; and evaluates job performance. 
  • Train new staff as needed.
  • Support customer service activities.
  • Prepare presentations, correspondences and reports.
  • Serve on library committees and work teams as required.
  • Professionally represents the Library at public, professional and county meetings, forums, task forces, etc.
  • Act as an ambassador and advocate for the library.
  • Attend meetings, trainings, and workshops as assigned.
  • Adhere to all PGCMLS policies and procedures and the union contract.
  • Assist with special projects as required.
Core Library Competencies
Employees are expected to demonstrate the following qualities at all times:
  • Continuous Learning - seeks out and assumes responsibility for learning and development opportunities that benefit self and PGCMLS. 
  • Customer Service - creates a welcoming environment, maintains effective relationships, and uses all available resources to assist customers.
  • Communication - understands and applies the library’s mission, vision, and policies, and communicates effectively both within and outside the library system.
  • Ethics and Values - treats all with respect and honesty, is a responsible steward of resources, knows and respects customer privacy and confidentiality policies.
  • Leadership - willing to try new ideas to achieve the system’s goals, adaptable to change, accountable, keeps PGCMLS’s goals, mission, and customers front and center in daily work.


  • Develops Others - provides opportunities for staff, including training and delegation. 
  • Empowers Staff - fosters collaboration, support for new ideas, encourages innovation, allows staff to learn from mistakes in non-punitive settings.
  • Leadership - sets high standards and models what is expected, maintains positive attitude, fosters environment of integrity and high ethical standards.
  • Manages Department or Branch Function – thoroughly understands the entire function and effectively manages day-to-day functions. 
  • Manages Staff Performance - provides clear expectations and holds staff accountable, is fair and consistent, uses good interpersonal skills to direct staff’s work. 
  • Acts According to Legal and Policy Requirements - understands and complies with employment laws and regulations, ensures compliance with HR policies and procedures and promotes effective labor relations.
Education and Experience
  • Master’s Degree in Library Science from an ALA-accredited institution.
  • Seven (7) plus years of related experience.
  • Five (5) years of progressively responsible supervisory/management experience.
Required Knowledge, Skills, and Abilities 
The employee is expected to perform or possess the following:
  • Ability to gain thorough knowledge of Prince George’s County Memorial Library System’s practices, policies and procedures.
  • Ability to act as a representative of Prince George’s County Memorial Library System’s to the public.
  • Thorough knowledge of established library programming and community relations practices and procedures required.
  • Thorough knowledge of virtual and online services, practices and procedures required.
  • Strong communication and customer service skills.
  • Strong organization and problem-solving skills.
  • Ability to work independently and with volunteers.
  • Ability to operate relevant computer systems including hardware and software, such as Microsoft Office Suite, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
Necessary Special Requirements
  • Valid driver’s license in good standing required.
  • Maryland Professional Librarian Certification required; ability to secure certification as a Professional Public Librarian in the State of Maryland within six-months following appointment.
Physical and Environmental Conditions
Work is conducted in a normal office setting which provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
To Apply
Submit an online application with a cover letter and resume. This position will be open until filled. We offer an attractive benefits package, including multiple health insurance options, retirement savings plans, and generous paid time off.  For additional information about the library system, visit