Training and Quality Assurance Specialist
Job Details
Training and Quality Assurance Specialist

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

 

PROGRAM OVERVIEW

The NYC Department of Health and Mental Hygiene (DOHMH) is introducing a Citywide Doula Initiative, which will focus on doula support before, during, and shortly after childbirth, as well as related services. This work will be performed by DOHMH directly and in partnership with community-based doula programs around the city. The services fall into four broad categories:

(1) Direct servicesBirth doula services will be provided to eligible residents of TRIE neighborhoods. Priority will be given to people who are income-eligible for Medicaid and/or are giving birth for the first time (or the first time in 10+ years), as well as those who have had a previous traumatic birth experience, have no other labor support, live in a shelter, are in foster care, and/or have a high-risk medical condition.

(2) Capacity buildingThe expansion of doula services will require a corresponding expansion of the citys doula workforce. The project will train community members as doulas, mentor apprentice doulas to certification, train all participating doulas in the program model (based on DOHMHs By My Side Birth Support Program), and provide continuing education for all doulas, including compensation for their time in attending trainings.

(3) Program oversight and managementProgram staff will oversee the design, implementation, and evaluation of the program; manage contracts and payments for all vendors, subrecipients, and consultants; and collect and analyze data for quality improvement. A social-media campaign will raise awareness in the target neighborhoods, recruiting doulas to work in the program and pregnant people to receive services.

(4) Clinical-community partnershipsThe program will strengthen DOHMHs work with hospitals though the Maternity Hospital Quality Improvement Network (MHQIN), which creates doula-friendly hospital policies and practices, and increases provider referrals to doula services. Staff will also collaborate with CBO, governmental, and health care partners to advocate for system-level change.

 

POSITION OVERVIEW

Reporting to the Doula Capacity Manager, the Training and Quality Assurance Specialist will support activities related to workforce development for the Citywide Doula Initiative, specifically curriculum and training development and ensuring model fidelity. The ideal candidate will have a background in training and curriculum education, have a strong understanding of doula work, and be a creative thinker with excellent communication skills.

 

RESPONSIBILITIES

  • Assist Doula Capacity Manager in the development of the By My Side model training and curriculum materials
  • Provide technical assistance and quality control
  • Ensure that the By My Side model is being implemented with fidelity across all sites
  • Conduct client-satisfaction interviews with a sample of program graduates and dropouts
  • Work with the Doula Capacity Coordinator to develop professional development opportunities for new doulas and apprentice doulas
  • Assist with reports to DOHMH leadership and other documents
  • Support overall planning and implementation of the citywide capacity-building efforts and make recommendations for ensuring a consistent, high-quality program citywide
  • Other duties as assigned

 

QUALIFICATIONS

  • 2+ years experience in administrative work for community-based doula, social service, or health organization
  • Experience in training and curriculum development
  • Understanding of and commitment to birth justice.
  • Understanding of community development and health issues in underserved urban neighborhoods.
  • Detail oriented; able to manage multiple tasks and work independently
  • Positive attitude and strong work ethic
  • Proficient with Microsoft Office suite, including Word, Excel, and PowerPoint
  • Strong written and oral communication skills

 

 

COMPENSATION

  • This position will be hired through a staffing agency at a pay rate of $45 per hour, and will be funded through June 30, 2022, with the possibility of extension.

 

ADDITIONAL INFORMATION

  • All new temporary hires must be vaccinated against COVID-19 unless they have been granted a medical or religious reasonable accommodation. This requirement must be met by your start date.
  • This position will initially operate in a hybrid work environment (partially remote), with the potential of shifting to 100% in-office.
  • There is a potential for this position to transition to DOHMH, for which eligibility requirements include NYC residency.

 

TO APPLY

To apply, send your résumé and cover letter, including how your experience relates to this position. We ask that you do not contact our staff directly, and no phone inquiries please. Applicants who best match the position needs will be contacted.

 

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.

 

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