Do you feel called to work in a Christian Ministry?
Do you want to work where you make a difference in the lives of others?
Join us at the Atlanta Mission, where we make a difference in the lives of over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to witness radical life transformations.
As an Intake Specialist, your role is critical to our ministry as the first point of contact, and a gatekeeper to our services. You will quickly assess the needs of our clients and triage them to determine the best available services.
Essential Duties And Responsibilities:
This position requires an understanding of the entire scope of services provided by Atlanta Mission to determine our ability to meet our client’s immediate and long-term needs.
- Ensures a warm and engaging client experience by welcoming them to Atlanta Mission, and works to build rapport
- Responds to admission inquiries through various channels (walk-ins, phone, email)
- Performs initial screenings for admissions to determine our client's eligibility for internal or external services
- Ensures clients complete paperwork correctly and enter information into the client management database
- Collaborates and communicates with other teams to facilitate the intake and orientation process for new clients
- Performs new client orientation and explains types of services offered by Atlanta Mission
- Assign beds to clients in the management database
- Meets clients’ needs by providing bed rolls, hygiene and clothing items, marta cards, etc
- Serves as a tour guide of the campus for clients
- Assists with crisis intervention management through the utilization of crisis intervention and de-escalation techniques
- Assists with client check-in which may include carrying their personal belongings
- Assists with the coordination of health checks and screening for communicable diseases
- Transports clients to external resources that are not accessible via public transportation