Part Time IT Support
Job Details
Headquarters - Baltimore, MD
Part Time
Information Technology

Nature of Work:

This is the beginner level of work in the Computer Support unit of the Information Technology Department.


I. Major Responsibilities:

    • Responds to help desk calls; asks diagnostic questions to determine computer system problems
    • Assists users by providing detailed instructions
    • Monitors status of online systems
    • Notifies programmers and technical staff of programming and system failures
    • Maintains records of calls via Help Desk solution.
    • Maintains and monitors Operator functions such as Batch, File Transfers and Printouts.
    • Works with producers and e-policy users
    • Performs other duties as required.


Education and Experience Required

Experience working at a help desk or in trouble shooting PCs