Position Summary:
The Lead Retail Associate is responsible for supporting the retail management team in all aspects of Customer Service & Selling, achieving sales objectives and support daily store operations. The Lead Retail Associate leads by example, providing support, direction and training to the retail sales team. This position communicates information, offers support, provides delegation of tasks, and follows up to achieve directed expectations.
We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant. This role is eligible for our Retail Incentive Program.
Primary Duties and Responsibilities:
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Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
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Builds customer relationships through introduction to customer and uses their name when possible. Strengthens customer relations through the use of personal business binder.
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Promote with passion the Simon Pearce story to new customers. Conversely, recognize returning customers and independent shoppers who do not need or want to be told the story.
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Determines customer needs by asking open-ended questions and offers suggestive selling with add on products.
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Performs all point-of-sale transactions with accuracy and efficiency.
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Supports and follows all company visual and maintenance directives including but not limited to: Visual display directive, store lighting, store fixtures, selling floor, product, cash wrap, break area, restrooms, and office.
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Performs opening and closing store functions.
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Supports shipping and receiving functions including processing stock, ticketing product, transfers and cycle counts.
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Participates in inventory review
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All other duties as assigned
Lead Responsibilities:
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Motivate and supervise the selling floor by providing leadership and open communications with training of the sales team performance on the selling floor
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Promote Simon Pearce Bridal Registry program by introducing, supporting and closing any and all bridal inquiries
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Leads by example and positively support the retail team on the selling floor with the ability to multitask, posses strong floor awareness and communication skills to achieve Simon Pearce World Class Customer Service and selling culture
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Work with minimal amount of supervision under stressful conditions
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Supports all Simon Pearce company directives and operations utilizing sound judgment in all situations including emergencies
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
