Field Service Engineer / Technician LV01
Job Details
Lehigh Valley - Bethlehem, PA
Full Time
Technical Degree
$10.00 - $25.00 Hourly
Road Warrior
7:30 -4:30 or 8:00-5:00

Field Service Engineers are vital members of the Fraser team. Engineers provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer's location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the regions leading business technology and document management solutions firm. Its a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser's Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser's service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Fraser Advanced Information Systems is a leading provider of office technology solutions and business process automation for 45 years. With clients in all types of industries throughout the Mid-Atlantic region, Fraser helps companies digitally transform their businesses through the Internet of Things and Fraser's Smart Tool Set. Through our Global Support Center based in our West Reading headquarters, Fraser can remotely manage the business processes and equipment of our clients - from copier meter readings to supply replenishment - via the cloud. We provide services in document management, managed print, software solutions and IT and network support, and are an authorized dealer of Sharp and Canon multifunction devices (MFDs), copiers, scanners and fax servers. Fraser is always searching for opportunities to deliver additional value among potential and current customers, working to make ordinary offices extraordinary.

Fraser offers:
Comprehensive training
Competitive benefits & Salary
Attractive compensation package
Industry experienced and tenured management
Long term career opportunities
Factory certification
Opportunity to work within a positive team environment
Company vehicles
Surface PC for all service technicians


Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020.


Duties and Responsibilities:
Set up and installation of new machines at customer location
Repair and maintenance of all machines in designated service territories
Troubleshooting and time management skills are essentials
Ability to interact with customers on a daily basis

Ideal Candidates will have:
Customer service experience
Electronic and/or Mechanical experience
Associates or high school degree, STEM education
Valid drivers license