Senior Systems Engineer
Job Details
High Touch Headquarters - Wichita, KS
Full Time
High School
Information Technology

The Sr. System Engineer provides troubleshooting, onsite and remote support for Information Technology such as servers, desktops, printers, phones and network equipment for small and medium business clients. May be part of a project team in implementing a technical solution.

  • Responsible for responding to customer support requests through the ticketing system by taking
  • Ownership of the ticket, working the problem, and documenting the resolution and time required
  • Configure, deploy and manage server hardware and software configurations to include but not limited to, Microsoft Server & Small Business Server, Exchange, Terminal Services, SQL, Active Directory, Citrix, RAID, virtual environments (XenServer, VMWare and Microsoft Hyper-V).
  • Configure, deploy and manage network infrastructure appliances to include but not limited to, switches, routers, UTMs, wireless access points and firewalls.
  • Configure, deploy, and manage workstation and laptop hardware and software configurations to include but not limited to, Windows XP/Vista/7.
  • Deploy backup solutions to ensure the integrity and recoverability of clients’ data both on and offsite.
  • Provide support for mobile workforce access back to a production environment to include but no limited to, smart phones, iPad, SSL-VPN, laptops.
  • Configure, deploy and manage storage configurations such as iSCSI, Fiber Channel and NAS


  • Strong knowledge of enterprise systems and processes to include: desktop support, peripheral support, software support/interoperability, Windows and Linux based systems and applications, network protocols, network and systems security, networking and connectivity, telecommunications, storage and backup, & email services
  • 5-7 years of Windows and Linux administration
  • 5-7 years of network administration
  • 5-7 years of VMWARE or XenServer virtualization administration
  • Strong oral and communication skills
  • Strong interpersonal and customer service skills
  • 1 year of storage administration
  • High School diploma

Preferred Skills and Experience:

  • 5-7 years of Information Technology support for SMB clients for an IT Managed services provider
  • MCITP, MCSE, RHCT, CCNA or VCP certifications
  • Information Technology Security experience
  • Bachelor degree

HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.