Humane Education Manager
Job Details
Oakland Adoption Center - Oakland, CA
Full Time

The Humane Education Manager is responsible for the successful operation of a robust Humane Education department. The Humane Education Manager plans, coordinates, and oversees all aspects of the Humane Education Department, including youth and adult education programs, school-based programs, on-site programs, summer camps, birthdays, youth volunteer programs, safety and first-aid education and a variety of community outreach programs. This leadership position is also a working educator position, requiring regular, active participation in program delivery. As part of the leadership team, the manager is expected to be a positive representative of East Bay SPCA and create strong, professional relationships within the organization and with external stakeholders. This position works closely with the Vice President of Operations to establish goals to aligned with East Bay SPCA’s.

  • Bachelor’s degree in related field (Education, Animal Behavior, Zoology, etc.)
  • A minimum of 3 years of experience supervising paid staff strongly preferred
  • A minimum of 5 years of experience planning and facilitating activities for youth grades pre-K–12
  • Experience in an informal learning environment (zoo, museum, nature center) preferred
  • Experience in community outreach to culturally and economically diverse groups of adults and children with an emphasis on overcoming barriers to inclusion
  • Demonstrated practice in developing and implementing creative, engaging curriculum and successful educational programming relevant to mission
  • Budgeting and goal-setting experience
  • Familiarity with animal welfare issues in the communities we serve
  • Demonstration of excellent written and verbal communication skills with diverse communities of staff, volunteers, youth, educators, and parents; multilingual fluency preferred
  • Proficient in Microsoft Office applications
  • Experience with registration database management and reporting
  • Ability to work independently, prioritizing and completing tasks efficiently with limited guidance
  • Pre-employment background check, drug screening, TB test and finger-printing clearance required.
  • A valid CA driver’s license, evidence of insurability, and reliable transportation


  • Research, propose and develop innovative curriculum and programming based on current formal and informal trends and practices
  • Continuously review and update humane education curriculum and programming
  • Work closely with the Vice President of Operations to set strategic goals and direction for the Humane Education department
  • Support the education staff’s teaching responsibilities of all Humane Education programs as needed (less than 50% teaching)
  • Coordinate and supervise registration and implement all administrative aspects required to deliver current humane education programs: youth camps, birthday parties, youth volunteer programs, school and community outreach programs
  • Create and manage Humane Education budget, with goal setting aligned with the organizational and department mission
  • Actively participate in and support special events and fundraisers, as needed
  • Liaise with other departments within the organization
  • Network with outside organizations and agencies regarding Humane Education programming
  • Mitigate and address client complaints and concerns
  • Make sound and timely decisions regarding student discipline, injuries, illnesses, etc.
  • Assist in assessment and selection of program-appropriate shelter animals
  • Manage care of on-site educational ambassador animals
  • Comply with applicable Mandated Reporter requirements per California Penal Code

Staff Management

  • Manage the hiring and on-boarding of new education staff
  • Oversee training of new and existing staff and volunteers
  • Manage staff performance, including annual performance goals and evaluation
  • Oversee scheduling for education staff
  • Manage education staff assignments and duties
  • Review and approve staff payroll and time off requests
  • Respond in a timely and appropriate manner to staff and volunteer needs and requests
  • Foster teamwork, creativity and innovation within the department and cross-functionally to meet East Bay SPCA goals
  • Facilitate staff development opportunities for education staff


  • Maintain relevant, accurate and timely records and statistics for humane education programs and ongoing review with the Vice President of Operations
  • Review monthly budget reports and make recommendations for necessary adjustments to revenues/expenditures
  • Prepare annual budgets and goals
  • Document and report any accidents or incidents in a proper and timely manner
  • Respond to electronic and telephone messages in a timely and appropriate manner
  • Share in opening and closing responsibilities at both shelter facilities as needed
  • Manage departmental payment processing
  • Manage online registration program, including setup, registration questions/waivers, cancellations/transfers, etc.
  • Manage departmental marketing plan (liaising with marketing team for support)
  • Manage departmental supply inventory
  • Maintain and edit the organization’s education webpages

Working Conditions

  • Work is performed in an animal shelter environment, and includes working with and handling shelter dogs and cats
  • Must be comfortable handling dogs and cats of all sizes and ages
  • Available to work weekends, evenings and holidays as needed
  • Work is conducted out of both our Oakland and Dublin locations
  • Animal contact and related injuries, including bites and scratches, may occur
  • Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
  • Animal waste contact, smells and visual exposure are prevalent
  • Occasional lifting up to 50 lbs. with reasonable accommodation