Job Summary: The Lawrence WIC Program is now seeking a WIC Program Assistant to work with a large team in a very busy office. Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow.
Essential Functions/Key Responsibilities:
- Follows all protocols and/or regulations for processing applicants/participants for (re)certification, including: verifying identity, income, residency, and participant category; educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors; referring participants to MassHealth, SNAP, TAFDC and other health and human service programs; providing notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
- Oversees benefit issuance for prescribed food prescription, including: re(issuing) food/formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards.
- Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow.
- Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate.
- Performs other duties as needed, including quality assurance activities.
Skills & Qualifications:
- High school diploma or G.E.D. and one year of general office experience; experience in a health care or community facility preferred.
- Proficient computer skills.
- Well-organized, systematic approach to work.
- Good communication and interpersonal skills.
- Sensitivity to the needs of the client population.
- Available to work at least one Saturday a month.
- Bilingual (Spanish and English) preferred.
- Must have a suitable CORI & SORI completed within the first 30 days of employment
