Patron Services Administrator
Job Details
Experienced
Walton Arts Center & Walmart AMP - , AR
Full Time - salary
None
$47,000.00 - $47,000.00 Salary/year
Btw Fayetteville & Rogers AR, as needed
Varies including days, nights & weekends
Administrative
Description

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the challenging work and dedication of our passionate and creative employees.

 

Our organizations’ dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.

 

Walton Arts Center Inc. operates two campuses: a 1,100-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center is celebrating its 30th Anniversary as Arkansas’ premier performing arts center and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

 

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington and Madison counties, with five cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it’s a place where everyone is welcome

Principal Responsibilities

The Patron Services Administrator will provide support by aiding with various departmental administrative duties and event management oversight. This is a highly visible position, with the expectation to provide exceptional customer service to all our patrons, vendors, and peers. This full-time position requires significant work hours in the evenings and on weekends, often acting as front-of-house lead house manager.

Administrative

  • Ability to compile all relative information from multiple departments and complete Event Notes, End of Show Reports, Incident Reports, and merchandise retail sales reports as required.
  • Responsible for the management and upkeep of the department’s technological equipment and services (ticket scanners, assisted listening devices, MagicInfo, VenueOps etc.) Stays knowledgeable about industry best-practices and informs the department of upgrades and maintenance requests.
  • Assists Patron Services Manager and Director of Patron Services with editing, maintaining, and creating all training related materials and standard operating procedures.
  • Provides support for front of house activities related to day of show including: Event setup, IT needs, Marketing related materials, merchandise set up and inventory control, settlement reports, VenueOps calendar management, creating and pulling reports for data collection and facility usage reports.
  • Oversees the planning, stuffing and distribution of the performance programs and ensures compliance with tour and union guidelines and contractual agreements.
  • Collaborates and assists Volunteer Manager with departmental needs and administrative tasks.
  • Other administrative duties as assigned by the department.

Front of House

  • Works specific shows as Lead House Manager, as scheduled by the Patron Services Manager. Must have the ability to work in a fast paced, ever-changing environment.
  • Carrying the lead role at public performances and working in a support role to Events Team with client/corporate events.
  • Responsible for guiding staff, security, volunteers, patrons and guests during emergency situations, Tornado, Fire and Active shooter evacuations. Must be able to maintain composure and lead during emergency situations.
  • Attend pre-show meetings with volunteers and security team. Reviews and distributes all event details and emergency protocols appropriate to the day of show.
  • Supervise volunteers and other day of show staff as needed. Must be able to communicate directions effectively and in an appropriate manner and tone.
  • Assists with ADA needs of patrons before, during, and after the show including: Wheelchair/walker placement/transfer and storage, setup of quiet room during education shows and sensory activities as needed, and coordinating with ASL (American Sign Language) interpreters.
  • Familiarize themselves with WAC policies, sponsorships, and constituents to ensure knowledgeable interactions while providing customer service.
  • Day of show communication with Box Office, Production, and Facilities to ensure smooth operation of events from beginning to end, follow up on issues as needed.
  • Document all repairs and maintenance needs in a timely manner.
  • Attend and participate in department meetings, all staff meetings, staff and volunteer training sessions, potlucks and other social events that encourage teambuilding.
  • Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
  • Maintain professional working relationships with teammates, staff, vendors, patrons, and tenants of leased spaces.
  • Maintain security and safety requirements as defined by operations guidelines.
  • Maintain compliance with all company policies and procedures.

Works as a member of the front of house team at the Walmart Amp during the WAC offseason as available and needed in coordination with the Director of Operations.

Qualifications

Education, Training, Traits

  • High school diploma or GED required.
  • Minimum of 2-3 years of experience in hospitality, special events, volunteer management, customer service, or other related fields; nonprofit experience is not required but a plus.
  • Comfortable with adhering to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service during busy and sometimes stressful situations.
  • Strong communications skills and the ability to interact with many diverse types of people.
  • Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain punctual attendance and time management working a flexible schedule that will include daytime, evenings, and weekend hours.
  • Ability to remain energetic, visible, on your feet, and active for several hours.
  • Certified or willing to be certified in CPR/First Aid, Train Crowd Manager, Situational Awareness/Active Shooter training. Prior certification accepted; WAC will provide all additional necessary training.
  • Excellent computer skills and high degree of proficiency in Microsoft Word, Excel, Outlook and Microsoft Teams. Able to quickly adapt and be trained on other internal software programs (in house Ticker Tape, MagicInfo, Creston, Square POS).

Physical

  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen and speak clearly (on telephone)
  • Must be able to endure sitting or standing for extended periods of time
  • Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
  • Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
  • Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
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