Office Ally is a True Health Information Network, connecting Patients, Providers and Payers for Electronic Data Interchange Medical Billing, Clearinghouse Services, and Electronic Medical Records to Include E-prescribing. We offer a complete suite of interactive ASP (internet based) solutions, allowing for patient care from the point of contact in the physician’s office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. Our programs allow patients, providers, and IPAs/Health Plans to interact in real time, providing immediate communication between all parties. Our solutions include Patient (PHR) and Electronic (EHR) Health Records, Practice Management, Revenue Recovery and Clearinghouse.
Office Ally is currently searching for a passionate, collaborative, and detail-oriented Clearinghouse Success Manager. This position will play a crucial role in managing and supporting healthcare customers who rely on Electronic Data Interchange (EDI) for their data exchange and submission needs.
Responsibilities:
-
- Build and maintain strong relationships with healthcare clients, understanding their specific EDI requirements and challenges.
- Act as the main point of contact for partners, addressing their EDI inquiries, concerns, and requests promptly and professionally.
- Collaborate with partners to assess their EDI needs and recommend suitable solutions.
- Oversee the implementation and integration of EDI systems, ensuring a seamless transition for clients.
- Provide training and support to healthcare staff on the use of EDI systems.
- Troubleshoot and resolve any EDI-related issues, such as rejected claims or data discrepancies.
- Assist clients in optimizing their EDI processes to enhance efficiency and reduce errors.
- Maintain accurate records of interactions with clients, and issue resolutions.
- Collaborate with internal teams, including IT, compliance, and customer support, to deliver comprehensive EDI solutions and resolve client issues.
- Contribute to the development and improvement of EDI systems and processes.
Required:
Bachelor’s degree from four-year college or university and two (2) to four (4) years’ related experience working in account management or customer support with a focus on healthcare EDI, in-depth knowledge of EDI standards, protocols, and healthcare industry practices, strong understanding of healthcare billing and claims processes. Familiarity with EDI software and systems is a plus.
Qualifications:
- Problem-solving skills and attention to detail.
- Excellent communication, customer service and collaboration skills.
What we offer you:
Whether virtual, in-person, or hybrid, we are on a mission to create a flexible work environment.
We have a dynamic company culture and a fun workforce. We offer paid time off benefits, competitive salary commensurate with experience, and a generous benefits package that includes health, dental, vision, short term disability, employee assistance program, and 401(k) with a generous company match.
If you share our belief that every aspect of your work can lead to a positive outcome this role will provide personal fulfillment and invaluable experience.
We’ve learned that every individual and every team work differently, so we’re embracing flexibility with hybrid roles. We’ll continue creating amazing office experiences for everyday work and the times when we do come together. We’re also embracing a growth mindset to learn together and adjust as we go.
Sound exciting? Apply today and join us!
Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law
