Scheduling Representative
Job Details
Valley View, OH - Valley View, OH
Full Time
Day
Customer Service
General Summary

We are looking for experienced call center professionals to be the first impression of ExactCare Pharmacy for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Scheduling Representative will be educating patient referrals on who we are, what we do, and how we make their lives better. Calls vary based on referral source, this position does involve cold calling.

Essential Duties & Responsibilities:

  • Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
  • Handle inbound calls from both patients and referral sources
  • Accountable for daily and weekly goals for assessments scheduled
  • Communicate effectively with patients
  • Work independently and also as a key member of the entire team
  • Maintaining constant contact with referral sources, field personnel and internal associates.
  • Place scheduled assessments on the field representative calendar.
  • Document all calls, tasks and appointments in Salesforce.
  • Create positive first impression of ExactCare Pharmacy and the unique services we provide.
  • Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
  • Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
  • Other duties as assigned.

Knowledge, Skills & Abilities:

  • Knowledge of sales processes, healthcare products and industry, preferred.
  • Energetic yet compassionate phone skills required.
  • Great problem-solving ability.
  • Highly motivational and possesses persuasion skills.
  • Ability to stay extremely organized.
  • Capable of prioritizing and multi-tasking.
  • Self-starter with little to no supervision needed.
  • Excellent communication skills; oral, written, facilitation and presentation.
  • Proficient in MS Office Suite, Salesforce or similar software.
  • Passion to help people and enrich their lives.
  • Ability to exhibit ExactCare Pharmacy’s Core Values in daily work:
    • Be the example.
    • Work together for success.
    • Just be cool.
    • Get it right.
    • Always seek to improve.
    • Exceed expectations.

Requirements:

  • Associates Degree or equivalent experience
  • Previous sales, marketing, or customer service experience.
  • Previous outbound/inbound call center or scheduling experience, preferred.
  • Previous cold calling experience, preferred.
  • Working knowledge of MS Office and Salesforce (or similar software)
 
About ExactCare Pharmacy

ExactCare is a health care company that provides solutions to overcome medication-related and chronic care challenges for people with multiple chronic conditions and complex medication regimens. Our focus is simple—helping patients live healthier at home through comprehensive pharmacy-at-home services.

We provide support to Medicare, Medicaid and Special Needs patients. ExactCare’s solutions make it easier and safer for patients to understand and adhere to their daily medication routines—and, ultimately, stay healthier, out of the hospital and at home. We partner with providers and health plans who identify patients in need of our support to improve quality of care and performance on clinical and customer service metrics, while appropriately managing total cost of care.

The environment at ExactCare is exciting, fast-paced and full of opportunity for energetic, highly-motivated and results-driven professionals who want to make a difference in patients’ lives every day!

To put it simply, we love what we do. And that shines through in some of the awards we’ve received for being a fast-growing company that’s a great place to work. This includes being a five-time winner of the Cleveland Plain Dealer Top Workplaces and a three-time winner of the Northcoast 99 list of best places to work for top talent in Northeast Ohio. Other notable achievements include being a five-time winner of the Weatherhead 100 award, including four times as a Centurion award winner; a two-time winner of the Crain’s 52 Fastest Growing Companies; and a six-time winner of a spot on the Inc. 5000 list of Fastest Growing Privately Held Companies in America. 

ExactCare is headquartered in Valley View, Ohio, just south of Cleveland. We offer a competitive salary and comprehensive benefit plan. 

For more information about us, please visit www.exactcarepharmacy.com.

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