Business Services Representative
Job Details

POSITION TITLE: REP Program Business Services Representative (BSR)

DEPARTMENT: Re-entry Services/Reentry Employment Program

REPORTS TO: Program Supervisor

FLSA STATUS: 1.0 FTE, Non-Exempt, Union Position

COMPENSATION: $22.46/hour or $23.08/hour bilingual differential

Participants enrolled in our Reentry Employment Program (REP) engage in a comprehensive job readiness training program. REP staff and interns work with the reentry community to remove barriers to employment, build resumes, complete job applications, prepare for job interviews, conduct guided job searches, complete certificated work readiness training, and obtain subsidized and unsubsidized employment.

Position: The REP Business Service Representative is responsible for securing internships, apprenticeships, and/or subsidized and unsubsidized employment for formerly incarcerated people. The Business Service Representative will be responsible for interacting with employers across Alameda County to identify job placement and career advancement opportunities for program participants to include part-time as well as full-time positions. The Business Service Representative will need excellent organizational, time and stress management skills in order to manage multiple projects and to complete required tasks.


  • Develop employer contacts for placement of program participants.
  • Demonstrate to employers the effectiveness, profitability and social rewards of employing formerly incarcerated people.
  • Provide information and assistance about the program to worksites, applicants and participants.
  • Collect/Complete necessary program documents such as worksite applications, trip schedules & licenses, etc.
  • Review/Update program database on an ongoing basis for appointments, worksite and participant information.
  • Coordinate career counseling, evaluation, skill training, job-readiness training, resume writing, interviewing techniques, job retention strategies and other activities within group and/or individual settings related to employment transition for REP participants.
  • Identify barriers to employment as well as solutions to said barriers.
  • Conduct brief on-site interviews.
  • Establish ongoing relationships with employers/worksites in order to provide a continuous supply of applicants when requested as well as monitoring any potential problems, complaints and progress of recently placed participants.
  • Other duties as assigned by supervisor within the objectives and position description of the department.

Desired Skills:

  • Must demonstrate excellent relationship building skills with organizational and business partners
  • Excellent networking skills in multiple arenas for the purpose of developing partnerships to meet program objectives
  • Excellent facilitation skills and organizational leadership skills
  • Ability to make logical and judicious decisions and provide workable solutions to problems; weigh alternative decisions and reduce outcome risks
  • Strong interpersonal skills, including the ability to use collaborative approaches to build support for objectives, build positive relationships within and outside the agency
  • Goal and result oriented; ability to meet time commitments and follow through to task/job completion; ability to meet programmatic goals and objectives; effective and timely dissemination of information, strong work ethic, output, and capacity for responsibility


  • Bachelor’s Degree
  • A minimum of two years of work experience in a non-profit organization or social service agency to include job readiness/placement experience. Existing employer contacts preferable.
  • A passion and desire to work with, and advocate for the formerly incarcerated, many of whom may have multiple barriers to employment which need to be identified and solved.
  • Leadership skills in conflict intervention, negotiation and decision-making.
  • Strong communication skills, both oral and written.
  • Ability to speak effectively and persuasively to participants, employers, and community groups.
  • Strong networking skills.
  • Valid California driver’s license with proof of car insurance.
  • Bilingual in Spanish preferred.
  • Proficient in Microsoft Office suite of products and internet research


The position requires sitting at a desk approximately 20% of the time, with standing 20% and walking or driving 60% of the time. Approximately 30% of the time, the incumbent uses a computer. Lifting is required occasionally, of no more than 20 lbs. at a time. Dexterity is required for paper manipulation and typing. The position requires the ability to see, hear and speak.


  • Full-time, Non-Exempt, Union Position
  • Work life balance
  • Great working hours
  • Supportive/Collaborative work environment
  • Mileage reimbursement
  • Opportunities for Growth and Professional Development
  • Holiday and employee celebration

Job Type: Full-time