POSITION TITLE: REP Program Business Services Representative (BSR)
DEPARTMENT: Re-entry Services/Reentry Employment Program
REPORTS TO: Program Supervisor
FLSA STATUS: 1.0 FTE, Non-Exempt, Union Position
COMPENSATION: $22.46/hour or $23.08/hour bilingual differential
Participants enrolled in our Reentry Employment Program (REP) engage in a comprehensive job readiness training program. REP staff and interns work with the reentry community to remove barriers to employment, build resumes, complete job applications, prepare for job interviews, conduct guided job searches, complete certificated work readiness training, and obtain subsidized and unsubsidized employment.
Position: The REP Business Service Representative is responsible for securing internships, apprenticeships, and/or subsidized and unsubsidized employment for formerly incarcerated people. The Business Service Representative will be responsible for interacting with employers across Alameda County to identify job placement and career advancement opportunities for program participants to include part-time as well as full-time positions. The Business Service Representative will need excellent organizational, time and stress management skills in order to manage multiple projects and to complete required tasks.
DUTIES AND RESPONSIBILITIES: (Basic Functions)
- Develop employer contacts for placement of program participants.
- Demonstrate to employers the effectiveness, profitability and social rewards of employing formerly incarcerated people.
- Provide information and assistance about the program to worksites, applicants and participants.
- Collect/Complete necessary program documents such as worksite applications, trip schedules & licenses, etc.
- Review/Update program database on an ongoing basis for appointments, worksite and participant information.
- Coordinate career counseling, evaluation, skill training, job-readiness training, resume writing, interviewing techniques, job retention strategies and other activities within group and/or individual settings related to employment transition for REP participants.
- Identify barriers to employment as well as solutions to said barriers.
- Conduct brief on-site interviews.
- Establish ongoing relationships with employers/worksites in order to provide a continuous supply of applicants when requested as well as monitoring any potential problems, complaints and progress of recently placed participants.
- Other duties as assigned by supervisor within the objectives and position description of the department.
- Must demonstrate excellent relationship building skills with organizational and business partners
- Excellent networking skills in multiple arenas for the purpose of developing partnerships to meet program objectives
- Excellent facilitation skills and organizational leadership skills
- Ability to make logical and judicious decisions and provide workable solutions to problems; weigh alternative decisions and reduce outcome risks
- Strong interpersonal skills, including the ability to use collaborative approaches to build support for objectives, build positive relationships within and outside the agency
- Goal and result oriented; ability to meet time commitments and follow through to task/job completion; ability to meet programmatic goals and objectives; effective and timely dissemination of information, strong work ethic, output, and capacity for responsibility