Lead Quarantine Navigator
Job Details
Full Time
$57.00 - $58.00 Salary/year

POSITION TITLE: Lead Quarantine Navigator/Supervisor


REPORTS TO: Clinical Health Director

FLSA STATUS: 1.0 FTE, Non-Exempt, Non-Union Position, Varied Schedule, may work on weekends

COMPENSATION: $57,798.00 or $58,998.00 (with Bilingual differential)


The Lead Quarantine Navigator/Supervisor will be responsible for coordination of a program designed to provide supplies and resource through the no-contact distribution of Isolation Care Kits to individuals and families who have tested positive for COVID-19, with the goal of helping families quarantine successfully in order to stop the spread of COVID-19. This individual will conduct their work according to resident empowerment models of community advocacy. This individual will supervise 2-3 staff members directly and also liaison with and support team members employed by a partner organization.

  • Community Outreach and Resident Leader Support

Participates in all assigned parts of the approved work plan, including:

  • Assembling isolation care kits to meet criteria set by Alameda County
  • Distributing care kits to families’ homes within 72-hours of referral
  • Ensure inventory of care kit supplies and resource information
  • Provide no-contact referral information to Resource Navigators
  • Project Tracking and Reporting
  • Maintains and updates various project documents, including distribution logs and resource request forms.
  • Staff Supervision:
  • Provides supervision to all program staff.
  • Ensures that assigned staff meet assigned grant activities and pursue grant objectives through maintaining processes to track activities, communicating assigned activities and progress to staff, and providing coaching and accountability around staff performance deficits in a timely manner.
  • Ensures quality training (at on-boarding and continuously) for all necessary skills and competencies for program staff to achieve productivity and quality standards.
  • Leads and attends regular staff meetings, supervision meetings, and training.
  • Ensures that assigned staff follow all agency policies and procedures through providing on-going education and reminders on agency policies and procedures and providing coaching and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder.
  • Coordinates and maintains adequate team staffing, including collaborating with La Familia Human Resources for recruitment, retention, performance appraisals, employee discipline, and termination.
  • Sets employee schedules and approves employee timesheets, time-off requests, and expense reimbursements.
  • Contract Management:
  • Work with supervisor to liaison with funder on all programmatic and operations issues.
  • Attend all funder-required meetings, events, and trainings.
  • Ensure delivery of program elements in compliance with contract language.
  • Submit all necessary documents and reports to funder by deadlines.
  • Work with supervisor to manage program expenses.
  • Other Functions:
  • Track and regularly report on key metrics for responsible function areas.
  • Provides input and feedback on potential related projects/programs as appropriate
  • Collaborates on special projects related to agency objectives as appropriate
  • Miscellaneous duties as assigned


The selected candidate will have the following:

  • 1-5 years’ experience in community outreach or resource and referral services
  • 1-2 years’ experience supervising others
  • Bilingual Spanish/English strongly preferred
  • Excellent organization and project management skills
  • Excellent written and verbal communication skills, including public speaking and public advocacy skills for multiple audiences; Social media marketing & engagement experience is desired
  • Ability to work independently, demonstrating excellent critical thinking skills and professional judgement
  • Ability to meet attendance requirements of the position and be timely in meeting all requirements for work performance
  • Ability to regularly drive and/or travel throughout selected geographical areas as needed to perform the above duties;
  • Valid California driver’s license and current automobile insurance required for driving

Working Conditions and Job Setting

  • Driving and access to a car is required
  • Periodic lifting up to 25 pounds is required
  • Position involves extensive sitting
  • Indoor/Outdoor work environment


  • Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures.
  • Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
  • Knowledge of community resources for client referrals.
  • Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to supervisor and management with respect to vacation time and time-off requests.
  • Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
  • Performs other duties as necessary.


  • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate.
  • Handles difficult or conflict situations constructively and seeks appropriate assistance.
  • Takes accountability for own actions and accepts constructive criticism.
  • Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation.
  • Participates in the assessment of current and future department learning needs and assist in the development of learning plans.
  • Observes and keeps self-informed of activities in the department and makes recommendations for change.
  • Develops and maintains cooperative and courteous relationships with fellow employees, supervisor, managers in other departments, senior management and executive staff, and community stakeholders.
  • Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the agency.


  • Work life balance
  • Great working hours
  • Supportive/Collaborative work environment
  • Mileage reimbursement
  • Opportunities for Growth and Professional Development
  • Holiday and employee celebrations