Quarantine Navigator/Promotor (a)
Job Details
Hayward Testing Site - Hayward, CA
$20.92 - $21.54 Hourly

POSITION TITLE: Quarantine Navigator/Promotor (a)


REPORTS TO: Clinical Health Director

FLSA STATUS: 1.0 FTE, Non-Exempt, Non-Union Position, Varied Schedule, may work on weekends

COMPENSATION: $20.92 or $21.54 (with Bilingual differential)P


The Quarantine Navigator/Promotor(a) will be responsible to provide supplies and resource through the no-contact distribution of Isolation Care Kits to individuals and families who have tested positive for COVID-19, with the goal of helping families quarantine successfully in order to stop the spread of COVID-19. This individual will conduct their work according to resident empowerment models of community advocacy.

  • Community Outreach and Resident Leader Support

Participates in all assigned parts of the approved work plan, including:

  • Assembling isolation care kits to meet criteria set by Alameda County
  • Distributing care kits to families’ homes within 72-hours of referral
  • Ensure inventory of care kit supplies and resource information
  • Provide no-contact referral information to Resource Navigators
  • Project Tracking and Reporting
  • Maintains and updates various project documents, including distribution logs and resource request forms.
  • Other Functions:
  • Track and regularly report on key metrics for responsible function areas.
  • Provides input and feedback on potential related projects/programs as appropriate
  • Collaborates on special projects related to agency objectives as appropriate
  • Miscellaneous duties as assigned


The selected candidate will have the following:

  • 1-5 years’ experience in community outreach or resource and referral services
  • Bilingual Spanish/English strongly preferred
  • Ability to work independently, demonstrating excellent critical thinking skills and professional judgement
  • Ability to meet attendance requirements of the position and be timely in meeting all requirements for work performance
  • Ability to regularly drive and/or travel throughout selected geographical areas as needed to perform the above duties;
  • Valid California driver’s license and current automobile insurance required for driving

Working Conditions and Job Setting

  • Driving and access to a car is required
  • Periodic lifting up to 25 pounds is required
  • Position involves extensive sitting
  • Indoor/Outdoor work environment


  • Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures.
  • Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
  • Knowledge of community resources for client referrals.
  • Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to supervisor and management with respect to vacation time and time-off requests.
  • Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
  • Performs other duties as necessary.


  • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate.
  • Handles difficult or conflict situations constructively and seeks appropriate assistance.
  • Takes accountability for own actions and accepts constructive criticism.
  • Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation.
  • Participates in the assessment of current and future department learning needs and assist in the development of learning plans.
  • Observes and keeps self-informed of activities in the department and makes recommendations for change.
  • Develops and maintains cooperative and courteous relationships with fellow employees, supervisor, managers in other departments, senior management and executive staff, and community stakeholders.
  • Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the agency.


  • Excellent benefits package including medical/dental/vision benefits, vacation, sick, and holiday leave, life insurance, and 403(b) retirement plan.
  • Work life balance
  • Great working hours
  • Supportive/Collaborative work environment
  • Mileage reimbursement
  • Opportunities for Growth and Professional Development
  • Holiday and employee celebrations