OPERATION MANAGER - KISSIMMEE
Job Details
Management
FUN SPOT AMERICA KISSIMMEE - KISSIMMEE, FL
2 Year Degree
Any
Management
Overview & Responsibilities

About the team

If you are ready to be part of a team that loves to create safe- clean- and fun smiles on the faces of our guests just by providing them with excellent customer service, Fun Spot is the place for you.

Job Title: Manager on Duty (Orlando)

Hours: Full time

Location: US-Based

Reports to: Director of Operations (Orlando)

Manager on Duty
The Manager on Duty will oversee all operational areas for SAFE-CLEAN-FUN. Counsel employee matters and notate

employee merits/ demerits. Monitor Employee SOPs, ensuring that employees are following proper SOPs. Guest Service- enforce the 10/5 Rule. Guest Safety- enforce the 10/20 rule.

Key Areas of Responsibility:

  • In charge of the overall operations of the park, including duties ranging from hiring new employees to supervising the park's staff.
  • Oversee all aspects of what makes the park run and consider what can be done to improve operations.
  • Keeping up to date with safety checks, assisting with marketing programs, and creating guest service policies to enhance guests’ experiences at the park.
  • Working outdoors with team members, keeping them motivated and ensuring our safe, clean, and fun operations.
  • Ensuring satisfactory guest service from all team members.
  • Managers frequently shift focus throughout the course of a workday.
  • Cash Control: Managers are accountable for the financial performance and safety of employees.
  • Ability to create and manage a schedule.
  • Ability to troubleshoot and make decisions in difficult situations.
  • Managers must be able to work under pressure in a busy, noisy, and fast-moving environment. 
  • Must be able to meet tight project management deadlines.
  • Managers are accountable for financial performance.
Qualifications & Benefits

Qualifications and Experience Requirements

  • High School diploma or equivalent
  • Must have an open availability Monday-Sunday from opening hours until closing hours.
  • Integrity- Honesty in dealing with FSA employees
  • Accountability - Ability to accept responsibility and account for his/her actions
  • Accuracy - Ability to perform work accurately and thoroughly
  • Interpersonal – Likeability and the ability to get along well with a variety of personalities and individuals
  • Organized - Being organized and following a systematic method of performing a task
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Computer Skills: Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Proven management experience in the entertainment or hospitality industry

 

Skill / Competences

  • Problem Solving
  • Timely Decision Making
  • Command skills
  • Organizational Agility
  • Integrity and Trust
  • Time management
  • Work/Life Balance

Performance Appraisals, Salary, Benefits, and Chain of Command:

The Operation Manager will receive performance appraisals (PA) 30, 60, and 90 days with an annual review thereafter in April; This position is paid on a salary and is exempt from overtime pay.  The Operation Manager will be required to work an average of 50 hours per workweek. The Operation Manager qualifies for Fun Spot’s Full-Time Team Member benefits.

 

We are an equal opportunity employer and do not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. We strongly encourage and seek applications from people of color, people with disabilities, LGBTQ+ individuals, women, men, bilingual and bicultural individuals, veterans, and members of other minority or marginalized groups. Please see Equal Employment Opportunity for more information.

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