Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside the clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Clinical Manager II position is responsible and accountable for assisting the CM III, IV, or V, in all aspects of clinical services delivery. The Clinical Manager II (CM II) may be accountable for assisting with multiple teams and or programs that may or may not be related and may or may not be based together. The CM II is accountable to ensure that every team or program routinely obtains minimum productivity benchmarks and complies with all agency metric protocols. The CM II is responsible for assisting with the overall clinical operation of a team or program that has multiple components, and/or multiple teams and dimensions that must be coordinated on a daily basis. The CM II assists with ensuring all programs sustain any required licenses and comply with all payer documentation and data requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Assists with the management of the day-to-day operations of the assigned clinic(s) and or program(s) according to a business profit-center model

• Assists in responsibility for the clinicians who work in the clinics, the QMHPs and licensed staff, as well as the Peer Counselor associated with each designated clinic and/or program.

• Interfaces routinely with the CM III, IV, or V, Medical Director, and the Business Coordinator to ensure the clinic operates at maximum capacity and efficiency.

• Assists with achieving monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses in collaboration with the CM III, IV, or V.

• Assists with completion of weekly reporting according to Continuous Operations Improvement guidelines and is pro-active in developing solutions around exceptions.

• Assists with ensuring every program and team complies and meets agency performance metrics, e.g., volume, late charting, unauthorized services, productivity, and training.

• Assists with ensuring the team(s) achieves targeted clinical outcomes (keeping people out of the hospital, helping people find and keep jobs, stable housing and adhering to medication appointments).

• Collaborates with Medical Director & Business Coordinator to ensure that patients are not sent away without being served. Reports problems to CM III, CM IV, or CM V.

• Works effectively with the Business Coordinator and Medical Director.

• Serve as clinical mentor for clinic staff.

• Ensures that an on-going CQI process is developed and implemented and provides leadership to the CQI process, in collaboration with and thru direction of CM III, CM IV, or CM V.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Communicates all issues that may confront any team and/or program to the CM III, CM IV, or CM V.

• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

• Assists with fostering an environment of continuous quality improvement.

• Ability to organize workflow and develop efficient clinic procedures.

• Ability to manage change and motivate employees to achieve standards.

• Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals.

• Ability to understand financial statements and manage a budget.

• Ability to detect operational shortcomings and develop solutions to correct problems.

• Ability to be customer-focused and to build and maintain customer relations and overall business success.

• Organizational & time management skills.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelors degree in behavioral sciences, Business Administration, Public Administration, Healthcare Administration or related degree with at least 2 years management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement.

• Bachelors degree in Social Work, Psychology, or related field with at least 2 years management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement, proven progressive management experience, working in public sector mental health/mental retardation with multidisciplinary team. Masters degree preferred.

MATHEMATICAL SKILLS:

• Basic math skills required.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).

• Ability to utilize Internet for resources.

STATE REQUIREMENTS AND EXPERIENCE:

• Bachelors degree with 12 college credit hours in child development and six college credit hours in business Management with at least one year of experience in a licensed child care center.

• Associates of Applied Science degree in child development or a closely related field with six college credit hours in child development and six college credit hours in business management and at least two years of experience in a licensed childcare center.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Leave

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development Allowance up to $1500 per year

• Bilingual Stipend up to 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

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