Program Assistant
High School

Posting date: Friday, March 27, 2020

Open Until Filled


Interested applicants should apply online at

A complete application consists of the following items:


  • Completed application
  • Professional and Peer References
  • Cover Letter
  • Resume
  • Educational Verification
  • Current License and Certification


Questions on how to apply:

Human Resources  Department

            Address: 1850 Spring Ridge Drive

                             Susanville, CA 96130

            (w) 530-251-1516




Northeastern Rural Health Clinics is an Equal Employment Opportunity Employer

Position Summary

The Program Assistant within Women, Infants, and Children hereinafter (WIC) is responsible for scheduling enrollment appointments for qualifying individuals and families into the program for the following services with the following team:


  • Registered Dietician
  • Nutrition Assistant


This is the front line for service within the department having hands on administrative, customer service, and communication.  This position reports directly to the Director of WIC Services.


Attention to building trust in the community and the population we serve along with the organizational team is paramount.  Focus on organizational success tailoring to the WIC program.




  • Knowledge of administrative functionality
  • Knowledge of setting priorities
  • Knowledge of working independently
  • Knowledge of best practices
  • Knowledge of rural settings
  • Knowledge of Women, Infant and Children (WIC) and other programs, etc.
  • Knowledge of federal and state health assistance programs
  • Knowledge of policies, procedures, and process
  • Knowledge of diversity
  • Skills in accomplishing a large workload
  • Skills in finding solutions considering various factors
  • Skills in interview techniques
  • Skills in communication
  • Skills in teambuilding
  • Skills in assertiveness and awareness
  • Skills in partnering with other entities to ensure successful outcomes
  • Skills in emotional intelligence
  • Skills in grace and finesse
  • Skills in professionalism
  • Ability to perform a variety of clerical functions
  • Ability to issue vouchers and explain use to participants
  • Ability to understand rural communities
  • Ability to upholds high standards
  • Ability to uphold confidentiality, decision-making, and workforce plans
  • Ability to organize and prioritize work and manage multiple priorities  
  • Ability to establish and maintain effective working relationships with others
  • Ability to use Microsoft Office applications (Word, Excel, Access, Outlook, database software) and internet resources 
  • Ability to work with speed and efficiency
  • Ability to use good judgement
  • Ability to be empathetic and kind
  • Ability to have a good attitude
  • Ability to be tolerant
  • Ability to find solutions
  • Ability to study and apply concepts to processes
  • Ability to build trust
  • Ability to meet deadlines


Duties and Responsibilities


Provides a high level of customer service as the initial point of contact including scheduling appointments after successful screening and follow up reminders


Participates in process of intake to the program promoting breastfeeding by referring participates to the Certified Lactation team for support services


Completes necessary paperwork after researching records and determining services needed


Provides education and information on the program to increase health and wellness


Accurately enters and documents information into the system for the individual participant file and records medical results ensuring state requirements are continuously maintained and met


Issues and presents communications, documents, and schedules, needed for workflow and use by others


Assists with set up and closing procedures for a successful work flow and experience


Issuing and ensuring food instruments and equipment used is set up for optimal functionality and printing ability


Follows up on appointments, transfers participants for start and ending of program successfully


Verifies accurate information on food voucher comparing to the data found in the system


Runs reports and audits information for accuracy and prepares and reconciles information


Ensures the organization’s compliance with all applicable laws, rules, regulations, and standards


Monitors income eligibility requirements


Sets up follow up medical tests and appointments


Follows safe work practices


Maintains confidentiality of participant personal, medical information and other sensitive information


Provides the necessary information to teams


Accurately follows steps to the voucher, check, and signing process


Ensures administrative functions are handled including making sure packets and information is prepared, stocked, and updated ready for use


Presents participates to teammates


Participates in learning other areas of the program


Accepts and provides guidance, mentoring, and training


Supports fairness and consistency


Maintains certifications and licensures


Maintains adequate attendance


Responsive to feedback, utilizing constructive criticism in a positive manner 


Maintains open communication


Works well with peers and other employees as a team player


Sensitive to customer service issues, displaying a positive attitude to providers, colleagues, patients, co-workers, and the organization as a whole


Maintains strict confidentiality.  Does not disclose confidential information regarding anyone, co-workers, or the organization to unauthorized individuals in or out of the organization


Models appropriate conduct.  Observes the dress code for appearance and grooming standards


Must maintain confidentiality relating to NRHC personnel, patients, and information which could result in proprietary damage to NRHC


Adheres to company policies


Performs other duties as assigned, demonstrating flexibility and willingness to do extra work as needed


Experience and Education

High School Diploma or equivalent


Experience with computer programs including Microsoft Office and databases


Must successfully complete WIC WISE training within six months from date of hire


Education and experience in nutrition is preferred


Bilingual in Spanish is preferred


WIC experience is preferred


Valid driver’s license and proof automobile liability insurance