Summer Guest Experience Coordinator

What You Will Do:

The Guest Experience Coordinator is a hospitality position that provides on-the-ground customer service and logistical support to our conference guests. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers across all departments, fostering positive working relationships.

This is a temporary position for our summer season, May 30, 2024 - August 30, 2024.

• Flexible 4- or 5-day workweek schedule, including regular overtime and the occasional split shift
• Requires regular weekend work and may have occasional overtime
• Schedule may vary based on programming and business needs

This position takes place at our campus in the Marin Headlands and cannot be done remotely.

Your job will be:

Customer Service

• Create a welcoming and safe environment for diverse guests. 
• Act as a primary point of contact for guests during their visit.
• Respond to the needs of guests, troubleshoot problems, and help in urgent situations.

Logistical Support

• Set-up, break down, and cleaning of event spaces.
• Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
• Willingness to help guests with basic tech support, including projectors and internet. 

Teamwork

• Identify, prioritize, and complete projects independently.
• Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects and perform other related duties as assigned.

Food Service

• Support kitchen staff in set-up, service, and clean-up for all Guest Experience dining hall meals.
• Attend to guest questions and requests during meal services.

Compensation:

• $20/hr
• Medical, dental, and vision insurance
• Option for a 403b retirement plan
• Paid, training days, and sick leave.

Who You Are:

We are looking for candidates who have:

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team with a positive attitude.
• Demonstrate ability to self-supervise
• Demonstrated commitment to equity and inclusion in the workplace.
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
• Hold a valid driver's license.
• Must be able to regularly lift and/or move up to 25 pounds.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How To Apply:

NatureBridge is an Equal Opportunity Employer. Submit your application to our Online Career Portal.