Director of Sales Administration
Job Details
NYC - New York, NY
Full Time
4 Year Degree
Up to 25%
Admin - Clerical


Director, Sales Administration


Empire Office - a Premier Steelcase dealer with locations in NY, NJ, PA, and FL is seeking a Director of Sales Administration for Northeast Empire. This position will oversee and manage the Sales Administration Staff in the New York, Secaucus, and Milford offices, which consists of approximately 75 employees. The position will be responsible for managing projects as they come in and assign staff to service the accounts.  They will act as the point person to approximately 40 Sales reps as work come in; collaborate with them to assess project size, support needs and appropriate deadlines. 

To do so, they will need to possess (or quickly obtain) an understanding of sales administrator job function, the inner workings of our organization, and the different competency levels among the sales admin staff.  In addition, the Director of Sales Management will need to manage all personnel issues as they arise and work with HR to find a resolution. 

Specific Skills and Knowledge Base must include:

  • Project planning & goal setting
  • Time management, working against deadlines
  • Delegation of work based on varying staff workloads and competency levels
  • Basic financial understanding of our internal gross profit systems  
  • Training, development & motivation of employees
  • Promote efficient and productive work environment
  • Provide constructive performance feedback on a regular basis, incentiveize employees where needed   
  • Partner with Human Resources on conflict resolution and/or personnel issues
  • Project a professional, authoritative yet approachable persona
  • Deal well with aggressive natured or intense personalities, remain calm under pressure
  • Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design
  • Research and continually learn different tools, applications, and methodologies to keep our team on the cutting edge of consulting and instructional design
    Support a vision for empowered learning across the enterprise
  • Create a network both broad and deep throughout the enterprise and outside of Steelcase:
  • Create Relationships with other Steelcase Learning Group members and Center of Expertise to ensure efficiency, and scalability in solutions
  • Create relationships with internal business stakeholders in sales, marketing, and product development, to drive business results as well as best in class learning
  • Create relationships with external experts to continue to push your own knowledge and drive learning & growth
  • Conduct research to identify current trends and thinking relative to key learning group initiatives and processes.
  • Assist in the formulation, plan development, methodologies, implementation strategies, and measures to determine the learning architecture for various audiences leading to better performance.
  • Develop and/or coordinate the development of support tools and job aides.
  • Conduct general or specialized presentations via consulting, facilitating, or training applications
What we are looking for
  • BA in business management preferred 
  • 10+ years in the Contract Furniture Industry. 
  • Steelcase experience preferred but not required. 
  • Willing to travel to all of our northeast locations to manage employees and workload
  • AMA certification preferred but not required 
  • MBA preferred but not required 


  • Health Insurance
  • Dental Insurance
  • VIsion Insurance
  • Pet Insurance
  • 401k profit sharing match
  • TransitCHEK
  • vacation, 7 sick days, 2 personal plus an additional day vacation for every year you’re employed at Empire. You can roll over 10 vacations days per year.
  • Bagel Mondays and Fruit Fridays
  • Employee Appreciation lunch last Wednesday of every month.
  • Job Type: Full-time