Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The QMHP provides psychosocial/rehabilitative service to persons with serious mental illness. Services may include, but are not limited to, assessment, development and measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care. The overall goal of this position is to maximize the consumers potential level of functioning, reduce hospitalization and aid in the successful reintegration of consumers into the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provide overall service coordination, referral, linkage, and advocacy to consumers with varying needs.
• Perform duties in concert with other members of an interdisciplinary treatment team.
• Complete a psychosocial assessment on each new admission. Upon assessment as clinically indicated. 100% compliance expected.
• Formulate individual service plan based on assessment findings on all new admission. 100% compliance expected.
• Develop measurable objectives and goals agreed upon by the consumer.
• Actively assist in obtaining and modifying goals as needed.
• Document attempts to involve consumer, service providers, and caregivers unless opposed by the consumer) in service plan process.
• Review recovery plans every three months for children or every 6 months for adults, or as clinically indicated.
• Execute recovery plan to assigned consumers in accordance with authorized services, meeting objective measure set forth by the client.
• Actively engage and document on all consumers assigned to caseload.
• Participate in interdisciplinary team staffing.
• Present psychosocial assessment findings.
• Encourage consumer to attend staffing. Update team on progress or lack of progress in reaching agreed upon goals.
• Provide relevant information that might affect treatment.
• Follow-up assigned consumers who miss a scheduled clinic appointment. Document attempts to contact consumer. Report repeated unsuccessful efforts to contact the treatment team.
• Follow-up within 24 hours on assigned consumers who access emergency services. Report status-disposition to treatment team. 100% compliance expected.
• Meet with the consumer within 2 days of hospital discharge or assignment in the community.
• Provide crisis intervention. Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.
• Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning. Meet with the consumer within 5 days of discharge into the community.
• Provide individual, family, and group rehabilitation sessions. Evaluate progress of counseling session, solicit feedback from consumer(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Co-facilitate family education workshops.
• Identify and assist consumers in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelors degree in human services with 1 to 3 years experience in MH/ MR or related fields or Masters degree with 0 to 2 years experience in human services.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to organize workflow and develop efficient clinic procedures
• Ability to effectively manage a large caseload of consumers with varying needs.
• Ability to problem solve, exercise good judgment, and make sound decisions.
• Skilled in using tact and diplomacy in interacting with staff and consumers.
• Ability to work as a team member.
• Able to maintain work in 95% compliance of standards at all times.
• Effective written and verbal communication skills.
• Ability to organize and prioritize tasks.
• Able to work independently with minimal supervision.
• Able to work flexible hours.
• Ability to successfully use an automated clinical record keeping system.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please