Technology Solutions Engineering Manager
Job Details
Management
High Touch Headquarters - Wichita, KS
Full Time
4 Year Degree
Undisclosed
Negligible
Day
Information Technology
Description

Manage the day-to-day operations of the Technology Solutions engineering team and supervise assigned personnel.  Report and analyze key performance indicators as well as provide leadership, input and guidance to ensure efficiency within the department and premier customer service for our customers.  Assist Sales with developing proposals and provide oversight for project management of service projects.                                                  

Essential Duties and Responsibilities:                                                          

  • Manage the day-to-day operations of the engineering team through staffing, reporting and analyzing key performance indicators such as team member productivity/efficiency, time entry and documentation, open/closed tickets and employee attendance.
  • Develop agendas, conduct meetings and work tasks as needed to ensure departmental efficiency, proper resource allocation and an environment that allows employees to develop professionally and provide premier customer service to customers.
  • Provide direct leadership of technical projects and service, directly managing the team and assignment of work priorities to ensure a successful client experience.
  • Maintain staffing, manage conflict, conduct performance reviews, coach and discipline when appropriate, promote an open-door policy and encourage feedback and interaction with direct reports.
  • Handle escalated client issues and interact with clients to ensure client satisfaction.
  • Perform technical projects and service tasks and duties as assigned. 
  • Assist Technology Solutions Sales staff with developing proposals, including recommending appropriate services and products, as well as a backup resource for site assessments.
  • Take part in contributing thoughts and ideas to other members of management and employees for continued success of the business unit and HTT.
  • Understand drivers of customer satisfaction and advocate for continual improvement in customer experience.
  • Expected to be available via company issued phone to team members, direct reports and management (unless otherwise arranged).
  • May be required to travel for company business or professional development.
  • Lead motivate and influence team members and direct reports.
Qualifications

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

  • Extensive understanding of information technology solutions
  • Critical thinking and problem-solving skills
  • College degree or equivalent experience and training
  • Ability to handle and balance multiple assignments, priorities and deadlines.
  • Strong oral and written communication skills with the ability to collaborate cross-functionally
  • Proven ability and desire to successfully lead a team and drive performance 

Preferred Skills and Experience:

  • One to three years of similar or related professional management experience
  • Working knowledge of commonly used technical/support terms, practices and tools

 

HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.

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