Customer Success Manager - Utah
Job Details
Experienced
Full Time
4 Year Degree
Other

Company Overview:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including Edtech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US.

 

Position Overview:

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a District Customer Success Manager (CSM) at Nearpod, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomes. This role manages district level accounts, and we are looking for you to drive successful implementations at scale while also achieving Nearpod’s business outcomes.

 

Location: Remote, Utah preferred

Territory: Utah

 

Our Ideal Candidate:

  • Preferred experience working with state-level Department of Education contacts

  • Successfully manages and demonstrates ownership of all aspects of Nearpod deployment in Utah.

  • Responsible for guiding state-level contacts in deploying Nearpod to all Utah districts.

  • Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting and implementation plan to help them achieve their goals

  • Build, manage, and leverage key stakeholder relationships with district admin to build awareness across the entire district

  • Develop a communication cadence with customers to monitor account health and deliver student learning outcomes

  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape

  • Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals

 

Required Skills and Experience:

  • You excel at building relationships—you establish rapport, listen, and earn your customers’ trust

  • You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control

  • You have a bias towards action and proactivity, and look to direct a situation rather than react.

  • You proactively work to mitigate churn and handle objections to renew and expand accounts

  • You want to use your skills to help support teachers and students

  • You are driven to exceed customer expectations

  • You have worked in Education and/or SaaS driving large account implementations 

  • You have the ability to travel upon reopening of schools

 

Customer Success Managers at Nearpod are brought in at Associate CSM, CSM, and Senior CSM levels commensurate with experience.  The level you are hired at will be determined by the interview and recruiting process.

 

Employment Requirements: Must be authorized to work in the U.S. without restrictions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
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