The Retail Branch Manager will provide leadership, managerial, and administrative guidance to the Bank of Washington's retail banking staff.
Essential Responsibilities:
- Ensure the retail team delivers exceptional service that exceeds customers' expectations.
- Cultivate relationships with customers, vendors, and the community.
- Supervise daily operations of the retail banking branch.
- Lead the team, set goals, and ensure they are achieved.
- Manage branch efficiency, including schedules, staffing levels, and team performance.
- Motivate and mentor the team to provide outstanding customer service and build customer relationships
- Conduct regular coaching sessions for performance and career development.
- Participate in staff and operational meetings to support the bank's objectives.
- Ensure compliance with banking regulations and policies.
- Assume adherence to security and safety protocols.
- Take on additional duties as required or assigned.
Preferred Education, Experience, Technical Knowledge, and Skills:
- Bachelor’s Degree or equivalent work experience.
- Professional experience in the financial services industry, including years of managing staff
- Service-focused individuals who prioritize the member and end-user experience.
- Team driven, with willingness and proven ability to work well and collaborate effectively with others.
- Professional demeanor and effective communication skills.
Why Join the Bank of Washington team?
- Work Life Integration: company holidays, paid vacation and sick leave, community volunteering, and social event outings
- Financial Wellness: 401K with company match, paid life insurance, financial wellness education, access to professional and financial advisory services, tuition assistance, and employee assistance program, offer shift differential pay for extended hours
- Health and Wellness: medical, dental, and vision coverage, Health Savings Account, Medical FSA/DCA, employee fitness center, and wellness and fitness challenges
Compliance:
- The employee is responsible and accountable for establishing and following procedures to ensure compliance with all applicable regulatory rules and regulations. Actively identifies and mitigates different types of risk, such as regulatory, reputational, and operational.
- Bank of Washington will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job.
The Bank of Washington is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
