Sleep Care Specialist
Job Details
San Francisco - San Francisco, CA
Full Time
Health Care

About Us:

SleepQuest is a rapidly expanding National Health Services Company focused on Sleep Related Breathing Disorders. We have provided sleep care services for over 25 years with a comprehensive "continuum of care" that includes home sleep testing (HST) and CPAP treatment for obstructive sleep apnea (OSA) and ongoing resupply. Our vision is to restore sleep and dreams for millions of people.

About the Role:

In this role you’ll be a part of our patient service center team. You’ll be the face of SleepQuest, working directly with patients to help them sleep well by guiding them through the proper set-up for overnight home sleep testing and therapeutic equipment (CPAP, Auto PAP and BiLevel). You’ll have hands on experience with our Durable Medical Equipment and help provide our patients with the right resources and instructions over the phone or in person; many of whom are diagnosed with Obstructive Sleep Apnea (OSA). Candidates with licenses as Device Licensees, Respiratory Therapists and Polysomnography Technologists are highly preferred.


As a Sleep Care Specialist you will:

  • Assist patients through at home sleep studies:
    • Educate patients on equipment usage in person and via phone
  • Prepare and dispense Durable Medical Equipment:
    • Provide Cleanup and service equipment
    • Inform supervisor when clinical supplies need re-ordering
    • Complete Compliance within 90 days either in-person or by phone and send to MD and billing department 
  • Maintain compliance measures:
    • Chart patient encounters in our medical billing software
    • Communicate with patients regarding insurance compliance requirements
    • Ensure that all necessary paperwork and work orders are complete
  • Educate our patients on Obstructive Sleep Apnea (OSA):
    • Provide information to patients regarding OSA
    • Occasionally review Dx study with patient
  • Other ad-hoc projects/responsibilities as needed.


Minimum Qualifications 

  • AA degree OR Medical Assistance Certification OR 2+ years' hands-on experience in a medical office environment. (Successful candidate will train for a one-year period to become a Device Licensee.)
  • Basic Knowledge of Obstructive Sleep Apnea (OSA)
  • Strong computer skills, to include proficiency with Microsoft Office Suite

Preferred Qualifications: 

  • Device Licensee, Polysomnography Technologist and/or Respiratory Therapist certification highly preferred.
  • Working knowledge of CPAP equipment is a plus.
  • Experience with database management systems, such as Brightree a strong plus
  • Excellent communication skills, both verbal and written
  • Detail oriented, ability to handle multiple tasks simultaneously
  • Bi-lingual a plus


This position:

  • Full-time Monday Friday onsite, 8:30-5:00 w/ ½ hour lunch and two 10 minute breaks
  • Non-Exempt (Overtime must be approved in advance with manager)
  • Reports to Patient Service Center Supervisor