CLS Program Specialist
Job Details
Support Center - Lancaster, PA
Full Time
2 Year Degree
Day Shift


Monitors and ensures that the needs of all program participants and Direct Support Professionals are being met. Directly supervises assigned Direct Support Professionals and carries out supervisory responsibilities in accordance with all established policies and procedures of the agency as well as all applicable regulations. This position also maintains a caseload of up to 30 individuals by providing ongoing monitoring, supervision, and evaluation of individual support plans, developing program plans, coordinating assessments, and serving as liaison with other professionals and families.




  • Participates in the referral process including serving as host during initial visits;


  • Meet all responsibilities for a program specialist per 2380 and Chapter 11 regulations and maintain proper files on each assigned individual as per 2380 regulations;


  • Ensures training is conducted for all Direct Support Professionals on the content of each individual’s plans;


  • Disseminate pertinent information to the appropriate team members regarding individuals’ services;


  • Participates in the development of initial and annual Individual Support Plan (ISP)/ Individual Care Plan (ICP) in conjunction with team members. Develops plans and outcomes which enhance their competencies, promote independence, and afford self determination toward a better life;


  • Review daily documentation from Direct Support Professionals for accuracy of services and billing;


  • Attend all meetings as required;


  • Serves on committees and takes on additional organizational responsibilities such as: Certified Investigator, Human Rights Team (HRT), Safety Committee, Medication Training, Excentia Trainer, etc;


  • Works direct care as needed and utilizes personal vehicle;


  • As necessary, provide medication reviews for individuals receiving medication and staff who administer medications;


  • Works in conjunction with other Program Specialists and the Community Participation Support lead to assign staff to other areas and/or works directly with individuals as needed to ensure activities and outings are available to individuals, as scheduled;


  •  Communicates in a professional and productive manner at all times;


  • Professionally and rationally addresses immediate individual problems in collaboration with the Direct Support Professionals, reporting serious problems to the Community Participation Support lead or the Director of Community Life immediately;


  • Assists the Community Participation Support lead with on-site interviewing of potential staff and making recommendations for employment;


  • Provides a hands-on approach to teach, coach, and mentor staff in Person Center Approaches, Community Participation Supports, and methods to increase community integration and social capital for individuals;


  • Holds assigned personnel accountable to all Excentia and regulatory policies/procedures. Supervises all assigned personnel, including monitoring of performance on a daily basis, training of new staff, ensuring that staff complete all required training, and completion of annual performance evaluations; 


  • Monitors staff performance through periodic review of documentation, assessments and summaries as well as direct observation. Maintains confidentiality by adhering to all HIPAA guidelines and PHI (Protected Health Information) standards;


  • Maintains accurate written records of all progressive discipline;


  • Coordinates staff meetings regularly to facilitate communication and consistency of goals/outcomes, optimum level of support and minimize chance of risk to employees and the individuals in our care. Uses meetings as an opportunity to keep all assigned staff aware of agency happenings. Ensures that all agency communications, including memos, policy changes, etc. are forwarded or provided to staff in a timely fashion;


  • Coordinates staff schedules, including contacting substitutes, scheduling staff for all time periods to ensure adequate ratio and support for the individuals is met. Organizes staff schedules to ensure efficient use of staff time and avoids overtime wherever possible;


  • Possesses a thorough working knowledge of and complies with agency policy and procedures, state regulations, county guidelines and any other relevant regulations. Takes initiative to refer to policies and procedure documents when questions arise;


  • Assures accurate completion of all required reports and forms;


  • Manages the program in accordance to licensing requirements on a continual basis. Assists with internal licensing inspections and preparation for annual licensing;


  • Knowledge of emergency procedures and reporting requirements, including web based reporting requirements.  Serves as a point person for the Incident Management system;


  • Attends and conducts meetings and training as required. Completes a minimum of 24 hours of training relevant to human services training each training year.  Assures that direct reports complete a minimum of 24 hours of relevant training each training year and plans staffing accordingly to ensure staff are able to attend assigned trainings;


  • Works in all circumstances in a manner consistent with the Core Values of the organization;


  • Performs any other duties and/or special projects that may be assigned.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, occasionally crouch, or crawl; and frequently to smell.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds with assistive devices, i.e. lift, cart, etc.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.













Lifting/Carrying/Pushing/Pulling 0-10 lbs.


Lifting/Carrying/Pushing/Pulling 26-50 lbs.

Lifting/Carrying/Pushing/Pulling 11-25 lbs.

Lifting/Carrying/Pushing/Pulling 50 lbs.





The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions.  The noise level in the work environment is usually moderate, but can be loud at times.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
    2. Ability to write detailed reports and professional correspondence;
    3. Ability to speak clearly and express self well with a diverse group of individuals, family members, staff, vendors, professionals, medical personnel, and in one-on-one conversations;


    1. Ability to demonstrate strong leadership and organizational skills
    2. Strong written and oral language skills, including strong proficiency in grammar;
    3. Strong leadership skills to assist in training and mentoring newly hired direct support professionals and to provide feedback on progress;
    4. Ability to work as part of an interagency team to develop and coordinate plans, as needed.
    5. Ability to be alert to details of human behavior, sensitivity to the need for confidentiality;
    6. Ability to develop person-centered plans and outcomes with a strong, working knowledge of promoting valued images and competencies for individuals, as needed;
    7. Ability to organize and track a large number of dates and assignments, complete daily/weekly schedules; ability to prioritize and work efficiently with multiple tasks;
    8. Strong computer skills including ability to navigate the internet and complete web-based reports is required; proficiency in Microsoft Word, Excel, Outlook, and Awards required.
    9. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
    10. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs;
    11. Ability to read, analyze, and interpret directives and instructions;
    12. Ability to respond professionally to common inquiries from individuals, family members, staff, vendors, professionals and medical personnel in a timely manner;
    13. Ability to work honestly and with integrity, fully supporting the core values of the organization;
    14. Ability to represent the department and organization professionally in and outside of the organization;
    15. Ability to deal with problems or crises involving several variables;
    16. Ability to think independently, gather relevant information systematically, grasp complexities and use problem solving skills on a daily basis. Ability to act with clarity and in a timely manner
    17. Ability to understand and interpret nonverbal symbolism



At least one year management experience is strongly preferred.




Must possess one of the following:

  • An Associate’s degree or 60 credit hours from an accredited college or university and 4 years of work experience working directly with persons with disabilities;
  • A Bachelor's degree from an accredited college or university and 2 years of work experience working directly with persons with disabilities; or,
  • A master's degree or above from an accredited college or university and 1 years experience working directly with persons with disabilities.


  1. OTHER

Valid and current Pennsylvania Driver’s License

Excentia is an Equal Opportunity Employer.

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