Family Coach/Partner

POSITION OVERVIEW:

La Familia maintains an In-Home Outreach Team (IHOT) for adults with serious mental illness (SMI) in Alameda’s Central and North County. IHOT operated by La Familia is of great benefit to the priority populations and communities we serve, and this contract allows us to substantively augment and enhance the county’s system of mental health services by engaging the hardest-to-serve and most resource-intensive SMI populations. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

• Function as culturally competent liaison between consumer’s family and IHOT program.
• Serve as direct and indirect role model and work to inspire, engage, and advocate for consumers and their family member/caregivers’ legal status and rights.
• Provide direct services, including outreach, engagement, referral, linkage, and follow-up services to consumers and their families/supports at their preferred locations.
• Provide culturally responsive, strengths-based, and client-centered supports and advocacy to consumers and their families/supports.
• Participate in team meetings, trainings, and presentations as needed.
• Maintain strict HIPPA guidelines, submit billings on a daily basis/submit client logs on a daily basis, and complete progress notes, service tracking, and other documentation as appropriate.
• Comply with all agency’s policies and procedures.
• Support agency-wide Quality Improvement efforts.

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree required in a related field;
• At least five years’ experience providing care for a family member with a Serious Mental Illness (SMI).
• Spanish Bilingual Preferred
• Able to work independently and with good judgment
• Able to work flexible hours
• Exhibit excellent interpersonal/communication skills
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
  • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.  
• Current state-mandated guidelines requires employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law.  Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances. 

BENEFITS:

• Excellent Health benefits package for you and your family including:
  • Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
  • License and Certification renewals reimbursed