EEI Materials Specialists
Job Details
Experienced
Headquarters - ARDEN, NC
N/A
Part Time
High School
$15.00 - $17.00 Hourly
None
Day
Warehouse
Job Description

      Evangelism Explosion International (EEI) is actively seeking a part-time (20 - 25 hours/week) Materials Specialist in our Arden, NC headquarters.

      EEI is an international ministry that partners with churches across the world to train people on how to share their faith in Christ and how to bring people from unbelief to belief. We have a vision of "every nation equipping every people group and every age group to witness to every person" the Gospel of Jesus Christ. All employees must join in this vision, our mission, and agree to our Statement of Faith.

     The Materials Specialist performs and coordinates the activities of the Materials Department, including customer service, purchasing, shipping, and receiving.

 

Responsibilities:

  • Creates and processes materials orders for internal and external customers
  • Receives and directs calls and emails in a courteous and professional manner
  • Builds effective relationships and trust with internal and external customers by listening to their needs and educating them about materials
  • Maintains accuracy for orders and inventory
  • Receives and processes payments
  • Follows operational procedures for verification of incoming and outgoing shipments, handling, and disposition of materials; evaluates and adjusts procedures as appropriate
  • Maintains sufficient inventory levels by preparing and analyzing reports, negotiating prices, purchasing materials and shipping supplies, warehouse organization and cleanliness
  • Maintains relationships and negotiates contracts with all shipping carriers, printers, and vendors
  • Works closely with Director of Operations, EE USA National Director, and Graphic Artist to manage material quality, cost, and appropriate inventory levels
  • Manages physical count of inventory as required for audit and cycle counts
  • Maintains confidentiality while demonstrating a high level of professionalism
  • Provides timely resolution of customer complaints, concerns, and returns
  • Follows-up on Accounts Receivable balances
  • Maintains customer accounts and enters new contacts received from various sources
  • Attends meetings as requested
  • Willing and able to pray with and for customers, donors, and colleagues
  • Directs salvage of damaged or used materials
  • Assists with the setup and takedown of on-site events as requested by Director of Operations
  • Manages store closures and the communication thereof
  • Stays current on safety and OSHA standards
  • Performs office cleaning tasks according to the cleaning schedule
  • Other duties as assigned      
Qualifications
  • Minimum of two years experience providing customer service
  • Knowledge of customer service principles and best practices; excellent customer service skills
  • Knowledge of warehousing, purchasing, materials, shipping, office administration and procedures
  • Commitment to excellence and high standards; acute attention to detail
  • Willingness and ability to learn and use new technologies and best practices
  • Strong organizational skills; able to manage priorities and workflow
  • Ability to work independently and as a member of various teams
  • Advanced clerical skills; ability to perform diversified clerical functions and basic accounting procedures
  • Excellent written and verbal communication skills; ability to understand and follow written and verbal instructions
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Must be able to speak, read, write, and understand English; bilingual skills preferred
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Proficient in basic computer applications including Microsoft Office Suite, Google Apps, and the Internet; ability to learn and become proficient in Donor Direct Studio Enterprise (DDSE), Stamps.com, and UPS Worldship

Key Competencies:

  • Problem Solving
  • Professionalism
  • Cost Consciousness
  • Oral and Written Communication
  • Judgment
  • Safety and Security
  • Analytical
  • Quality & Quantity
  • Adaptability

Relationships:

  • Maintains a healthy relationship with God and an exemplary Christian testimony
  • Maintains a healthy relationship with family members (i.e., spouse and children as applicable)
  • Functions as a responsible member in good standing of a local church
  • Participates in the EE ministry in a local church
  • Reports to the Director of Operations
  • Willing and able to cooperate with the leadership and policies of EE
  • Relates well and communicates clearly with all EE staff and ministry contacts

Physical Demands and Work Environment: While performing the duties of this job, the employee is frequently required to do the following:

  • Occasionally required to lift and move weights 25-50 pounds
  • Climb a ladder to a height of up to 10 feet
  • Walk, bend, and climb stairs
  • Stand for long periods of time
  • Wear appropriate safety equipment
  • Frequently required to sit
  • Continually required to utilize hand and finger dexterity
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus
  • Exposure to moving mechanical parts
  • Protective clothing or equipment may be required
  • The noise level in the work environment usually is moderate

FLSA: This position is in the Arden, NC headquarters and is non-exempt, hourly, part-time, with office hours as agreed upon with the Director of Operations.

Equal Opportunity: Evangelism Explosion International (EEI) is an equal opportunity employer. All applicants shall be provided an equal opportunity to be considered for hire regardless of race, color, national origin, sex, age, or disability if they satisfy the education (or equivalent) requirements, work experience requirements, and religious requirements of EEI. Section 702 of the Civil Rights Act of 1964 exempts religious organizations from Title VII's prohibition against discrimination in employment on the basis of religion. 

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