LAN Technician
Job Details
Experienced
Corporate Headquarters - Plymouth Meeting, PA
Full Time
Bachelor's degree preferred
Negligible
Day
Information Technology
Description

POSITION SUMMARY

A LAN Technician at ECRI Institute will assist in daily support and troubleshooting of Laptops, Desktops, and Printers, deploy updates and perform other duties listed below.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statements(s)

General Performance Standards (Job Expectations):

  • Resolving support requests through the Helpdesk system for employees and guests.
  • Work with the network admin team to maintain a current deployment image and software updates for all computers.
  • Support web conferences ranging from 10 to 3000 attendees using a variety of virtual meeting platforms
  • Deployment of OS/Software upgrades and updates by utilizing Microsoft System Center.
  • Manage user accounts and organizational units (OU) in Active Directory.
  • Manage and troubleshoot Group Polices for servers and workstations.
  • Create, Debug and Manage scripts to automate deployments, installations and updates.
  • Installing the ECRI Institute standard system image for laptops and desktops.
  • Maintain System Compliance Reporting for Windows Updates.
  • Responsible for maintaining Desktop backups and file synchronization.
  • Troubleshoot hardware issues for Laptops, Desktops, and Printers.
  • Setting up printers.
  • Software installations.
  • Document all procedures.
  • Support Telephone, Fax, & Voicemail Operations.
  • Assist in developing in house training for applications used at ECRI Institute.
  • Updating of hardware and software inventory.
  • Rotational on-call responsibilities supporting internal clients.
  • Performs other duties as assigned.
Qualifications

Experience:

  • Resolving support requests through the Helpdesk system for employees and guests.
  • Work with the network admin team to maintain a current deployment image and software updates for all computers.
  • Support web conferences ranging from 10 to 3000 attendees using a variety of virtual meeting platforms
  • Deployment of OS/Software upgrades and updates by utilizing Microsoft System Center.
  • Manage user accounts and organizational units (OU) in Active Directory.
  • Manage and troubleshoot Group Polices for servers and workstations.
  • Create, Debug and Manage scripts to automate deployments, installations and updates.
  • Installing the ECRI Institute standard system image for laptops and desktops.
  • Maintain System Compliance Reporting for Windows Updates.
  • Responsible for maintaining Desktop backups and file synchronization.
  • Troubleshoot hardware issues for Laptops, Desktops, and Printers.
  • Setting up printers.
  • Software installations.
  • Document all procedures.
  • Support Telephone, Fax, & Voicemail Operations.
  • Assist in developing in house training for applications used at ECRI Institute.
  • Updating of hardware and software inventory.
  • Rotational on-call responsibilities supporting internal clients.
  • Travel to ECRI’s local remote sites for support as needed on a rotational basis.
  • Performs other duties as assigned.

Education:

Bachelor’s Degree preferred or equivalent education.

Certifications & Licenses:

  • Microsoft Certifications.

Computer Skills: Proficient with Microsoft Windows 10, iOS, macOS, Office 365

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand

O                                           Lift/Carry

Walk

F                                             10 lbs or less      O

Sit

C                                            11-20 lbs             O

Manually Manipulate

C                                            21-50 lbs             O

Grasp

O                                            51-100 lbs           N

Reach Outward

O                                            Over 100 lbs       N

Reach Above Shoulder

O

Speak

C                                             Push/Pull

Climb

N                                             12 lbs or less       N                                  

Crawl

N                                             13-25 lbs             N

Squat or Kneel

N                                             26-40 lbs             N

Bend

N                                             41-100 lbs           N

Other Physical Requirements

  • Vision (Near)

WORK ENVIRONMENT

       Typical Office Environment 40% Remote Home 60%

#LI-Remote

Equal Opportunity Employer-Disability and Veteran

 

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