Universal Banker - Virtual Center
Job Details
Entry
Corporate Headquarters - Omaha, NE
Full Time
High School
$15.00 Hourly
None
Day
Banking
Description

We are looking for a talented, hardworking and detail-oriented individual for our full-time Universal Banker position in our Virtual Center Department!

 

At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming internal and external customer calls to the bank. 

 

A Universal Banker's responsibilities include:

  • Answer incoming calls, by the third ring, and emails professionally with a “Customer Obsession” attitude while following the retail non-negotiables of customer experience.   A smile should be detected in your voice!
  • Provide information in response to inquiries about products and services.
  • Opening, closing and performing maintenance on accounts.
  • Building relationships with customers by identifying needs and offering solutions.
  • Answer calls and emails from Bank employees with questions on account maintenance, products and services.
  • Electronic Banking (Online, Mobile and Bill pay) and Phone-A-Bank support.
  • Participating in training and development programs.
  • Upholding the Bank's image through a professional presence.
  • Complying with all applicable policies, laws and regulations.
Qualifications
  • High school diploma or equivalent required
  • Previous banking experience preferred, but not required
  • Strong customer service, communication and problem solving skills
  • Proficient computer skills
  • Basic math skills
  • Knowledge of telephone and business etiquette
  • Basic PC operation - understanding of Microsoft Office and Internet
  • Basic telephone system operation

 

Core Bank is an equal opportunity employer.

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