Universal Banker - Virtual Center
Job Details
Corporate Headquarters - Omaha, NE
Full Time
High School
$15.00 Hourly

We are looking for a talented, hardworking and detail-oriented individual for our full-time Universal Banker position in our Virtual Center Department!


At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming internal and external customer calls to the bank. 


A Universal Banker's responsibilities include:

  • Answer incoming calls, by the third ring, and emails professionally with a “Customer Obsession” attitude while following the retail non-negotiables of customer experience.   A smile should be detected in your voice!
  • Provide information in response to inquiries about products and services.
  • Opening, closing and performing maintenance on accounts.
  • Building relationships with customers by identifying needs and offering solutions.
  • Answer calls and emails from Bank employees with questions on account maintenance, products and services.
  • Electronic Banking (Online, Mobile and Bill pay) and Phone-A-Bank support.
  • Participating in training and development programs.
  • Upholding the Bank's image through a professional presence.
  • Complying with all applicable policies, laws and regulations.
  • High school diploma or equivalent required
  • Previous banking experience preferred, but not required
  • Strong customer service, communication and problem solving skills
  • Proficient computer skills
  • Basic math skills
  • Knowledge of telephone and business etiquette
  • Basic PC operation - understanding of Microsoft Office and Internet
  • Basic telephone system operation


Core Bank is an equal opportunity employer.