We are looking for a talented, hardworking and detail-oriented individual for our full-time Universal Banker position in our Virtual Center Department!
At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming internal and external customer calls to the bank.
A Universal Banker's responsibilities include:
- Answer incoming calls, by the third ring, and emails professionally with a “Customer Obsession” attitude while following the retail non-negotiables of customer experience. A smile should be detected in your voice!
- Provide information in response to inquiries about products and services.
- Opening, closing and performing maintenance on accounts.
- Building relationships with customers by identifying needs and offering solutions.
- Answer calls and emails from Bank employees with questions on account maintenance, products and services.
- Electronic Banking (Online, Mobile and Bill pay) and Phone-A-Bank support.
- Participating in training and development programs.
- Upholding the Bank's image through a professional presence.
- Complying with all applicable policies, laws and regulations.