Overnight Guest Services Associate, Part-Time/Temporary
Job Details
Phinney Ridge Winter Shelter - Seattle, WA
High School
$16.00 - $16.00 Hourly
Customer Service

Seattle's Union Gospel Mission is currently looking for an Overnight Guest Services Associate to join the Emergency Shelters team in Seattle, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The Overnight Guest Services Associate oversees the activities and areas of the Phinney Ridge Winter Satellite Shelter and those engaged therein. The Guest Services Associate will uphold the Mission/Vision of Seattle's Union Gospel Mission (The Mission) by: being an imitator of Jesus Christ and representative of The Mission to all guests, performing as a God-honoring steward of Mission property, and as a monitor of guest activity while on Mission property. This position may require weekend and holiday hours.


Our Emergency Shelters team is looking for its newest member and we think that could be you!



Shift Schedule

These positions will begin on November 1, 2019, and are expected to end on or before April 30, 2020.

2-3 shifts per week, 7:00 PM - 7:00 AM


Essential Job Duties

  1. Perform as a God-honoring steward of the Mission property and Church property, including job related equipment and facilities.
  2. Monitor all safety and fire hazards, as well as guest activity.
  3. Assist guests with using the restroom.
    • Due to the sensitive nature of these job functions we are only able to consider males.
  4. Maintain records of guest and all mat assignments.
  5. Facilitate the requesting and fulfillment of clothing, hygiene supplies, etc., for guests.
  6. Coordinate guest orientation, which includes: guest registration, sign-in, sleeping arrangement, blanket assignment, community code of conduct, and shelter space and amenities.
  7. Complete data entry of new and existing guests, staff logs, and incident reports as necessary.
  8. Responsible for set-up and tear down of overnight shelter to include: taking all shelter materials out of trailer and setting it up according to protocol. Clean up of the shelter space during the evening and morning, and ensure all shelter equipment is placed securely in trailer in the morning.
  9. Be available to equip, encourage, and work with outside volunteers.
  10. Perform urine analysis drug tests.
  11. Maintain a positive, pleasant, professional Christian attitude.
  12. Connect guests to resources that will help them move out of homelessness
  13. Attend and participate in all Mission, Division and Department meetings and training, as required.
  14. Any other job-related duties as assigned by supervisor.

Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle's Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Strong faith and relationship with Jesus Christ. Able and willing to share the good news of the gospel with our guests
  7. Concerned, caring heart for the needy and a willingness to confront behavior consistently and respectfully.
  8. Must be able have rapport with diverse backgrounds (ethnic, religious views, and socioeconomic).
  9. Must be able to multi-task, coordinate guest connection efforts with other emergency/social services/agencies.
  10. Customer service skills and problem resolution ability.
  11. Attention to detail; organizational proficiency.
  12. Ability to use software applications including Microsoft Outlook, Clarity, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Team.


Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time, up to 8 hours with periodic breaks; bend, stoop or reach.
  2. Regularly lift and/or carry up to 40 pounds.
  3. Talk on telephone and use computer extensively.
  4. Ability to remain awake during overnight hours.



High school diploma or equivalent required.



1 year customer service experience required.

1 year working in a social services environment required.


Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.


Mission Statement

To serve, rescue and transform those in greatest need, through the grace of Jesus Christ.


Vision Statement

To forcefully impact poverty and brokenness, affecting such significant change that our communities point to God!


Core Values

  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy