Care Manager

Job Summary:

As a care manager, your responsibilities include coordinating, collaborating, and supervising care in the client’s home safely and dignifiedly. The care manager assesses the healthcare status of the clients, identifies problems and/or needs, and develops a care plan based on the assessment. Some duties of a care manager include care consultations, health and safety assessments, placement assistance, and advice about ongoing care in a safe environment. A care manager provides training, orientation, and supervision of home care aides.

Supervisory Responsibilities:

1. Supervision of home care aides.

2. Participates in the discipline of home care aides, including verbal and written warnings.

Duties/Responsibilities:

1. Participates in a prescribed orientation and in-service process which results in a knowledge and skill level necessary for role fulfillment.

2. Provides for the safety needs of clients, staff, and the public.

• Notifies appropriate staff person of an unsafe area and modifies unsafe area if feasible.

• Communicate and/or consult with the Staffing Manager to solve environmental and/or safety problems.

• Participates in annual in-service programs related to safety and infection control.

• Complies with agency policies regarding safety and infection control.

• Provides safety and infection control education to employees and clients.

3. Duties related to direct care management

• Provides direct care management services to clients in their place of residence.

• Explains Lifespan's services and charges to clients.

• Completes a service contract and collects deposit, as indicated.

• Collects data related to:

  • Physical status

  • Mental, emotional, psychological, and social status

  • Financial status

  • Functional status

  • Safety

  • Advance directives

• Documents assessment on designated agency forms and files in the client's record.

• Develops a plan of care based on assessment data.

• Develop written reports that outline assessment findings, and recommend options for care based on the client's functional level, client preferences, and financial considerations.

• Refers client to appropriate community agencies, i.e., home health agencies, mobile meals, support groups, and equipment providers.

• Provides ongoing care monitoring.

  • Assess the client's health status, home safety, and satisfaction with attendant care and other services regularly.

  • Supervises and instructs attendant care staff regarding client care, body mechanics, safety, and infection control.

  • Provides supervision for home care aides.

• Notifies physician and other health professionals regarding pertinent changes in client's health or changes in the level of service provided by Lifespan.

• Makes recommendations to the primary physician for changes in treatment plan or additional consultations when needs are identified.

• Assists client or significant other to find appropriate housing.

  • Recommends placement suitable to the client's functional level to ensure safety while promoting the client's independence.

• Evaluate the effectiveness of interventions and make appropriate changes to the plan of care.

• Documents all visits and consultations on progress notes and within the Wellskydatabase.

• Keep the Lifespan team informed of client care issues via emails, documentation within the database, and regular Home Care team meetings.

• Prepares reports for appropriate clients that summarize the client's progress and any significant health issues.

  • The report is mailed or emailed to the responsible family member, public guardian or significant other.

• Attempts to maintain a 70% ratio of billable hours to total hours.

4. Duties related to human resources training, and orientation.

• Administers/reads TB tests (RN or LVN only).

• Collaborates with staffing, clients, and HCA staff about client care issues.

5. MarketsLifespan's services to health professionals, attorneys, and care facilities.

6. Serves as a resource on geriatric care issues to other care providers in the community.

7. Provides long-term care insurance assessments.

8. Back up on-call services at least 1 time per month as negotiated(nurses only).

9. Maintains work schedule in Microsoft Outlook so it can be shared with the rest of the Lifespan team.

10. Clear understanding of services and prices. Participates in service calls with prospective clients.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. The duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

• Completion of an accredited program for nursing or social work.
• Licensed as a Registered Nurse or LicensedVocationalNurseinCaliforniaor a Master’s Degree in Social Work.
• Minimum of two years’ experience in the community health field.
• Home health agency and supervisory experience preferred.

Required Skills/Abilities:

• Excellent written communication skills and organization.
• Ability to use word processing and database programs.
• Automobile insurance
• California Driver’s License
• Car available for daily work.

Physical Requirements:

• Ability to communicate clearly in direct conversations and by telephone frequently.
• Sitting/standing at a desk approximately 25% of the time.
• Occasional walking to, reaching, and/or bending to access files.
• Computer usage, including word processing and documentation/scheduling database capability.
• Ability to travel to/from and work in the Lifespan office as needed.