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Guest Services I

Job Details

Customer Service

Major Tasks, Responsibilities and Accountability

  • Proficient in ice skating
  • Have knowledge of daily events/activities going on at the Oval
  • Keep work area clean, clear and organized
  • Distribute and collect skate rental skates to guests
  • Serve as event host/hostess for various facility events
  • Work on daily duties and projects assigned by Lead/MOD
  • File necessary paperwork
  • Maintain a flexible working schedule
  • Current and certified in First Aid
  • Current and certified in Food Handling
  • Up to date on food handling process in concessions; current on all policies and procedures concerning concessions stand.


Required Knowledge and Essential Skills

  • Ability to calculate figures and amounts such as rates, discounts and percentages
  • Excellent communication skills and a friendly personality
  • Ability to develop and maintain a strong rapport with both internal and external customers
  • Work with the public and office administration to ensure high levels of customer satisfaction
  • Proven organizational skills and detail oriented
  • Strong problem solving skills and ability to handle high volume customer service activity in a professional manner
  • Must enjoy working in a team environment
  • Self-starter attitude
  • Ability to manage multiple tasks effectively and efficiently
  • Must be able to consistently meet deadlines and demonstrate accuracy and thoroughness


Minimum Qualifications

  • Minimum 15 years of age
  • Flexible work schedule


Environmental Job Requirements

  • While performing the duties of this job, the employee works near moving mechanical parts (printer, copier, fax machine, rolling ovens etc.)
  • While performing the duties of this job, the employee regularly works both on and off ice skating surface
  • Noise level in the work environment is usually moderate


Physical Requirements

  • Ability to lift and or move up to 25 pounds
  • Must be proficient in Ice Skating
  • While performing the duties of this job, the employee is regularly required to skate, sit or stand; walk; use repetitive wrist movements; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or twist
  • Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus
  • Hearing – to converse with others in a normal conversation
  • Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting


Required In-House Training

  • UAF Orientation
  • Sexual Harassment
  • Drug & Alcohol
  • Hazardous Communications Program


This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.