Assistant Store Manager
Job Details
DSM LA - Los Angeles, CA


Assisting the Store Manager as well as assuming overall responsibility for the management of Dover Street Market Los Angeles and leading the team of retail staff (full time and part-time) to ensure that all objectives are met. The ideal candidate is someone who can infiltrate the business working at all levels overseeing every detail and working with a firm, clear and very professional management style. 

Key Objectives:

  • Creating a strong sales driven retail team and training them on DSMLA policies
  • Setting the standard for the seamless operation and functioning of the store from day one.
  • Ensure the provision of the very best customer service levels and total professionalism at all times.
  • The achievement of key financial targets.

Key Responsibilities:


  • Instilling a common sense of standards and creating a culture of professionalism throughout the whole store using an industrious, calm and measured management approach.  Encouraging open dialogue.
  • Ensuring that all staff and departments are clear on what the standards are and that they are maintained.
  • Maintain the highest standard of housekeeping both on and off the sales floor at all times.

Customer Service and Sales

  • Delivering the monthly and seasonal sales targets working closely with the team to do so.
  • Provide strong presence and leadership on the shop floors.  Maximise sales through strong through strong floor supervision and a mentoring approach.
  • Personally selling, directing and driving sales.
  • Translate strategic and business goals into concrete and individual action and objectives.


  • Ensuring sufficient cover for the floor at all times.
  • The growth and development of the FM’s and Retail Team, identifying and initiating any specific training needs.
  • Assisting with Monthly Touchbases and Staff Productivity to ensure all team members are aware of their goals and performance.
  • Assisting with the weekly staff rota and optimum allocation of staff to ensure operational efficiency.
  • Assisting with the implementation of induction program and ongoing training initiatives.
  • Assisting to ensuring the statutory Health and Safety Regulations are pro-actively adhered to and dealt with.

Operational / Day-to-Day

  • Responsible for the smooth opening and closing of the store each day.
  • Delivering concise and motivating morning briefings to set the tone for the day.  Communicate figures, snapshot of the day, highlights, lowlights and suggestions to improve the business.
  • Ensuring the accurate and correct use of Retail Pro by staff members.
  • Daily meeting to advise specific targets / objectives for the day ahead.
  • Assisting with Facilities Management – ensuring alarm, fire and Building Maintenance Systems and general upkeep are well maintained and advising the Operations Manager of any problems.
  • Manage high level cleanliness at all times.
  • Assisting with the management of third parties (cleaners, security) including regular review of performance and contracts.

Financial / Reporting

  • Together with the SM/HOR, establish monthly / weekly targets to the store, departments and individuals.
  • Weekly meetings with Floor Managers to review and assess departmental performance.
  • Generate daily sales report to send to Paris / Tokyo.
  • Weekly meeting with SM
  • End of season report to be sent to Paris / Tokyo.
  • Assisting with keeping costs to a minimum.

Stock Control

  • Assisting with the correct management of stock systems
  • Providing input for seasonal buying of lines.
  • Maintaining a high level of vigilance at all times and ensuring shrinkage is kept to a minimum. 
  • Working closely with the Concierge Team to ensure all responsibilities, including Farfetch, are carried out to standard and deadline.
  • Formally reporting any losses immediately to the Store Manager, Head of Retail and Head of Security.


  • Direct –Zone Managers
  • Indirect – All retail staff
  • Constant liaison with office staff


  • Selling Margin
  • Average transaction value
  • YOY Sales Growth
  • Shrinkage / Cycle Count Schedule maintained
  • Customer retention
  • Employee turnover
  • Strategic planning/critical path
  • Team development and performance
  • Clear communication across all departments
  • Customer base growth

Skills and Attitude:

  • A highly motivated and competent individual able to converse with all levels both internally and externally
  • A total self-starter able to set the standard by their own professionalism and attitude
  • Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
  • Ideal candidate must possess 3 years of experience in luxury business management
  • Structured and organised, but nonetheless approachable and flexible outlook
  • Willingness to work hard to drive the business forward
  • Able to work and understand both detailed work and the broader picture
  • Capable to work to deadlines / ability to prioritise / optimal time management
  • Strong people management skills in a structured luxury environment. Must have a mature, energetic and hands on approach to staff management. Ability to form open, respectful and trusting relationship with all members of the team.
  • Capable of analysing, organising and planning
  • Strong selling ability and exceptional customer service and interpersonal skills
  • Energetic and dynamic with an entrepreneurial spirit