Assistant Store Manager
Job Details
DSM LA - Los Angeles, CA
Description

Overview:

Assisting the Store Manager as well as assuming overall responsibility for the management of Dover Street Market Los Angeles and leading the team of retail staff (full time and part-time) to ensure that all objectives are met. The ideal candidate is someone who can infiltrate the business working at all levels overseeing every detail and working with a firm, clear and very professional management style. 

Key Objectives:

  • Creating a strong sales driven retail team and training them on DSMLA policies
  • Setting the standard for the seamless operation and functioning of the store from day one.
  • Ensure the provision of the very best customer service levels and total professionalism at all times.
  • The achievement of key financial targets.

Key Responsibilities:

Standards

  • Instilling a common sense of standards and creating a culture of professionalism throughout the whole store using an industrious, calm and measured management approach.  Encouraging open dialogue.
  • Ensuring that all staff and departments are clear on what the standards are and that they are maintained.
  • Maintain the highest standard of housekeeping both on and off the sales floor at all times.

Customer Service and Sales

  • Delivering the monthly and seasonal sales targets working closely with the team to do so.
  • Provide strong presence and leadership on the shop floors.  Maximise sales through strong through strong floor supervision and a mentoring approach.
  • Personally selling, directing and driving sales.
  • Translate strategic and business goals into concrete and individual action and objectives.

Personnel

  • Ensuring sufficient cover for the floor at all times.
  • The growth and development of the FM’s and Retail Team, identifying and initiating any specific training needs.
  • Assisting with Monthly Touchbases and Staff Productivity to ensure all team members are aware of their goals and performance.
  • Assisting with the weekly staff rota and optimum allocation of staff to ensure operational efficiency.
  • Assisting with the implementation of induction program and ongoing training initiatives.
  • Assisting to ensuring the statutory Health and Safety Regulations are pro-actively adhered to and dealt with.

Operational / Day-to-Day

  • Responsible for the smooth opening and closing of the store each day.
  • Delivering concise and motivating morning briefings to set the tone for the day.  Communicate figures, snapshot of the day, highlights, lowlights and suggestions to improve the business.
  • Ensuring the accurate and correct use of Retail Pro by staff members.
  • Daily meeting to advise specific targets / objectives for the day ahead.
  • Assisting with Facilities Management – ensuring alarm, fire and Building Maintenance Systems and general upkeep are well maintained and advising the Operations Manager of any problems.
  • Manage high level cleanliness at all times.
  • Assisting with the management of third parties (cleaners, security) including regular review of performance and contracts.

Financial / Reporting

  • Together with the SM/HOR, establish monthly / weekly targets to the store, departments and individuals.
  • Weekly meetings with Floor Managers to review and assess departmental performance.
  • Generate daily sales report to send to Paris / Tokyo.
  • Weekly meeting with SM
  • End of season report to be sent to Paris / Tokyo.
  • Assisting with keeping costs to a minimum.

Stock Control

  • Assisting with the correct management of stock systems
  • Providing input for seasonal buying of lines.
  • Maintaining a high level of vigilance at all times and ensuring shrinkage is kept to a minimum. 
  • Working closely with the Concierge Team to ensure all responsibilities, including Farfetch, are carried out to standard and deadline.
  • Formally reporting any losses immediately to the Store Manager, Head of Retail and Head of Security.

Reports

  • Direct –Zone Managers
  • Indirect – All retail staff
  • Constant liaison with office staff

KPI’s/Deliverables:

  • Selling Margin
  • Average transaction value
  • YOY Sales Growth
  • Shrinkage / Cycle Count Schedule maintained
  • Customer retention
  • Employee turnover
  • Strategic planning/critical path
  • Team development and performance
  • Clear communication across all departments
  • Customer base growth
Qualifications

Skills and Attitude:

  • A highly motivated and competent individual able to converse with all levels both internally and externally
  • A total self-starter able to set the standard by their own professionalism and attitude
  • Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
  • Ideal candidate must possess 3 years of experience in luxury business management
  • Structured and organised, but nonetheless approachable and flexible outlook
  • Willingness to work hard to drive the business forward
  • Able to work and understand both detailed work and the broader picture
  • Capable to work to deadlines / ability to prioritise / optimal time management
  • Strong people management skills in a structured luxury environment. Must have a mature, energetic and hands on approach to staff management. Ability to form open, respectful and trusting relationship with all members of the team.
  • Capable of analysing, organising and planning
  • Strong selling ability and exceptional customer service and interpersonal skills
  • Energetic and dynamic with an entrepreneurial spirit
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