Intake Coordinator, CVN

Did you know?  More than 90% of all network staff have noted being satisfied with working at CVN.

The Steven A. Cohen Military Family Clinic at VVSD provides high-quality mental healthcare services accessible to all post-9/11 (including National Guard and Reserves), their families, and the families of active-duty service members including spouse or partner, children, parents, siblings, caregivers, and others.

Provides support to the Cohen Clinic as the first contact for services. The Intake Coordinator will conduct phone and face to face screenings and intakes on-site, via telehealth, and off-site (if applicable) for veterans, military, and their families. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations, and care coordination. 

Compensation: $68,000-$74,000 salary

Essential Duties and Responsibilities:
•    Conduct referral screeners with veterans and /or family members calling or walking into the clinic to determine if they qualify for services. 
•    Conduct Biopsychosocial Intake as needed to provide quicker access to services.
•    Performs and documents client’s screenings, biopsychosocial assessments, progress and referral information.
•    Meet regularly with Clinic Director and/or Lead Clinician to coordinate and consult regarding cases.
•    Track and report on referral to admission conversion rate. 
•    Knowledge of local community resources and provide warm hand-offs for veterans and families needing external referrals.
•    Work closely with the Business Office Manager to ensure billing requirements are adhered to.
•    Provide on-going program evaluation and recommendations for continuous growth and quality.  
•    Attend weekly clinical team meetings
•    Provide services via telehealth platform, as required.

Qualifications:

• Master’s Degree in Social Services field. Active ASW, AMFT, APCC, or equivalent. Maintain Board Registration /or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services.    
• Minimum of 3 years’ post master’s intake coordination and/or case management preferred. Experience working with Veteran and Military population highly preferred. Bilingual candidates are highly preferred. 
• Must maintain regular and acceptable attendance. 
• Working knowledge of MS Word, Outlook and navigation of an electronic health record system.
• Knowledge of mental illness and mental health diagnoses.
• Knowledge of various treatment modalities and methods. 
• Exhibit good judgment.
• Ability to communicate clearly and effectively via oral or written means. 
• Ability to present a professional and positive demeanor to staff, funders, officials and the general public. 
• Ability to remain calm and maintain self-control amid difficult circumstances and emergencies. 
• Ability to think analytically and evaluate the impact of treatment options and recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems. 

Physical Requirements:

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of hearing and speaking to exchange information
• Seeing to read reports and data
• Ability to speak English
• Ability to work in a noisy, busy environment