Job Purpose: Assist St. Petersburg Veterinary Center personnel and provide friendly and responsive customer services for check-in and check-out, as well as schedule appointments for our customers. Be knowledgeable about services, practices and the appropriate level of communication with clients.
Responsibilities and Duties:
- Clean and disinfect medical facilitites (i.e. wiping down counters and other surfaces, sweeping and mopping floors).
- Complete routine tasks such as weighing pets.
- Walking dogs safely in the SPVC gated yard.
- Have basic vaccine knowledge, and be able to pull up vaccines.
- Restrain animals during exams and diagnostics.
- Clean surgical instruments, prepare surgical packs, and operate the autoclave.
- Provide friendly, responsive and personalized customer service.
- Keep accurate and updated records and enter data as required into Avimark.
- Provide friendly, responsive and personalized customer service in a busy environment.
- Handle telephone and email traffic to coordinate appointments, and client communications to other staff members.
- Check-in and check-out customers using clinic software.
- Use POS system for sales.
- Assist other medical team employees as needed.
- Maintain a clean and safe work environment.
- Participate in required meetings and trainings.
- Professionally represent SPCA Tampa Bay at all times.
- Assist other SPVC team employees as needed.
- All other duties as assigned.
- High school diploma or equivalent.
Licensure or Certification:
- Valid Florida driver’s license with acceptable driving record.
- One to two years of part-time or full-time general veterinary work experience preferred.
- Volunteer service in a shelter, animal hospital, or similar facility preferred.
- Ability to provide excellent service and care for customers and animals.
- Ability to objectively observe animal behavior.
- Ability to operate computer, printer, copier, telephone, fax machine and smartphone.
- Ability to recognize changes in condition or behavior as indicators of possible problems.
- Ability to show compassion for animals and their owners.
- Ability to work collaboratively with medical staff.
- Comprehensive knowledge of humane methods of care, handling, and restraint of animals.
- Genuine concern for all animals and their welfare.
- Knowledge of animal communications.
- Manual dexterity for handling animals, medical instruments and equipment and for completing intricate tasks.
- Working knowledge of applicable OSHA and DEA standards and requirements.
- Working knowledge of Avimark practice software.
- Working knowledge of standards and practices applicable to animal medical records.
- Ability to work flexible hours.
- Activities require the handling of pets of all sizes.
- Carrying, pushing and/or pulling.
- Moderate physical effort – regularly lifting or moving up to 25 lbs. Occasionally up to 50 lbs.
- Occasional exposure to animal feces and potential for scratches and bites.
- Occasional exposure to high noise levels, such as in dog kennels.
- Stooping, kneeling, bending and crouching.
- Walking and prolonged standing.
- Reliable transportation.
- Ability to pass required background checks.