Section 8 Officer/Resident Liaison Specialist
Job Details
Denver - Denver, CO
Full Time
Nonprofit - Social Services

nature of position

This position is responsible for the intake and recording of all multifamily resident concerns and inquiries related to health, safety, management and maintenance issues in connection with CHFA’s role overseeing its affordable multifamily housing portfolio for Colorado. This person will follow-up with owners to ensure that owners take appropriate corrective actions and ensure owner and/or agent’s compliance with the HUD Section 8 and Low-Income Housing Tax Credit (LIHTC) program requirements. Additionally, this individual will process special claims, and provide administrative support to Program Compliance Officers This position reports to the Manager, Multifamily Program Compliance.

essential functions

Perform all the Core Tasks included in CHFA’s Work Plan for the PBCA Initiative, including:

  • Resolve multifamily resident concerns and establish positive relations and communications with residents and the community and HUD
  • Notify owner of resident concerns or inquiries within one (1) business day of receipt of the resident concern or inquiry or as defined in CHFA’s PBCA Work Plan with HUD
  • Notify resident of owner’s planned corrective actions and scheduled completion date no later than two (2) business days of receipt of the resident concern, and/or inquiry as defined in CHFA’s PBCA Work Plan with HUD
  • Monitor owner’s corrective action completion performance and keep resident informed of changes in corrective actions and/or scheduled completion dates until corrective actions are completed and verified by the resident
  • Maintain tracking systems within CHFA and HUD’s Secure Systems (iREMS)
  • Document and log all resident concern and inquiries
  • Review tenant data files for program compliance if there is an income calculation inquiry to determine that the correct amount of subsidy payments is made in accordance with established procedures
  • Respond to written and verbal requests from owners and management agents
  • Identify potentially troubled developments and take necessary action in conjunction with manager
  • Maintain files related to assigned developments
  • Submit log to manager once per month, detailing all resident correspondence
  • Assist callers or visitors with all housing locator needs
  • Process Special Claims in accordance with the PBCA Work Plan and Section 8 guidance
  • Support other members of the team and management with special projects, tasks as needed
  • Assist Program Compliance Officers with tracking, reviewing, and data entry of regular submissions.
  • Participate and contribute in all activities and/or projects that directly support CHFA in fulfilling its mission and achieving its vision through dedication to the community in which CHFA serves, operational excellence, and fiscal responsibility
  • Solid understanding of laws and regulations to ensure proper compliance and oversight on business processes.
  • Other duties as assigned
Knowledge, skills, ability

Must possess:

  • Excellent customer service skills
  • Strong interpersonal and organizational skills
  • Ability to establish rapport with persons of diverse ethnic, racial, economic and cultural backgrounds essential
  • Ability to negotiate, problem solve and use tact and diplomacy
  • General understanding of equal housing opportunity requirements, property management practices, minimum property standards, affordable housing programs and ownership/management issues
  • Ability to write clear, concise letters and tracking reports; as well as communicate effectively, both orally and in writing, with owners, managers, residents, and co-workers
  • Capable of handling a large workload with regular deadlines and time pressures
  • Strong organizational skills
  • Knowledge of computer software programs such as Microsoft Word, Excel, etc.
  • Abilities that reflect our values:
    • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
    • Ability to work towards inclusion in all activities, and decisions through the solicitation and appreciation of diverse perspectives
    • Ability to exercise personal accountability in all activities and decisions
    • Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary
    • Ability to operate with a sense of integrity
    • Ability to have fun with a demonstrated sense of humor



  • Desired applicants should have a minimum of one (1) year of work experience in affordable housing, commercial real estate or multifamily housing management
  • Desired work experience should include customer service via telephone with tenants to resolve tenancy related concerns.
  • Work experience should include duties requiring a general understanding of equal housing opportunity requirements, property management practices, minimum property standards, affordable housing programs, and compliance and owner/management issues
  • Bachelor’s Degree is preferred, but not required  


equipment used

Telephone; personal computer; calculator; photocopy machine, vehicle.


physical environment

The incumbent in this position will perform the essential functions of the position in an office environment.  This requires sitting for long periods at a desk. Ability to type reports and use a computer with or without assisting devices.


validation statement

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

salary range 

$46,116 – $64,563 + annual bonuses

benefit information 

  • Comprehensive medical, dental, and vision insurance plans, with competitive rates
  • Generous Paid Time Off, including paid volunteer time, and  leave programs
  • Please visit our benefits page for additional information

how to apply

Internal candidates:   Please send  your resume along with internal job application to

External candidates:  Please submit your resume online at - Job Opportunities Tab

With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation, or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, 1.800.877.2432, CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.