Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet leveraging co-location infrastructure and cloud hosting platforms to deploy services for our customers and consumers.
About This Role
The Sr. Application Support Developer position will be responsible for supporting multiple hosted web applications. As a member of the technology team, the ideal candidate should have a full understanding of legacy and current systems, new projects, development architecture and practices, QA and testing processes, and deployment schedules.
This position will monitor and troubleshoot urgent web application issues at the code and database level, including analyzing and tuning queries, indexes, and table design. Additionally, this role will identify, design and code application changes to create more stable applications, improve performance, fault tolerance, monitoring and alerting, and will work directly with infrastructure engineers to ensure that Ingo’s infrastructure can meet application team needs and vice versa.
This position will also build a knowledge base and run sheets to allow monitoring and resolution of common application issues on an individual and team level.
Specific Duties & Responsibilities
- Monitor and troubleshoot production web application issues and debug web applications at the code and database level
- Design code, error handling and process improvements to resolve ongoing issues
- Proactively drive the team’s ability to meet internal and external SLAs for uptime and response/recovery times
- Work closely with the development team to fully understand legacy systems, current projects, development pipelines and practices, QA and testing processes, deployment schedule, etc.
- Monitor Server Startup/Shutdown Procedures for Patching as well as assisting with quarterly after-hours patching
- Create a knowledge base and document solutions for common production issues
- Rotate after-hours and weekend on-call application support
- Other duties as assigned