Sr. Application Support Developer
Job Details
Remote - , GA
Full Time
4 Year Degree

About Ingo

Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet leveraging co-location infrastructure and cloud hosting platforms to deploy services for our customers and consumers.


About This Role

The Sr. Application Support Developer position will be responsible for supporting multiple hosted web applications.  As a member of the technology team, the ideal candidate should have a full understanding of legacy and current systems, new projects, development architecture and practices, QA and testing processes, and deployment schedules.

This position will monitor and troubleshoot urgent web application issues at the code and database level, including analyzing and tuning queries, indexes, and table design.  Additionally, this role will identify, design and code application changes to create more stable applications, improve performance, fault tolerance, monitoring and alerting, and will work directly with infrastructure engineers to ensure that Ingo’s infrastructure can meet application team needs and vice versa.

This position will also build a knowledge base and run sheets to allow monitoring and resolution of common application issues on an individual and team level.


Specific Duties & Responsibilities

  • Monitor and troubleshoot production web application issues and debug web applications at the code and database level
  • Design code, error handling and process improvements to resolve ongoing issues
  • Proactively drive the team’s ability to meet internal and external SLAs for uptime and response/recovery times
  • Work closely with the development team to fully understand legacy systems, current projects, development pipelines and practices, QA and testing processes, deployment schedule, etc.
  • Monitor Server Startup/Shutdown Procedures for Patching as well as assisting with quarterly after-hours patching
  • Create a knowledge base and document solutions for common production issues
  • Rotate after-hours and weekend on-call application support
  • Other duties as assigned
  • Demonstrated success in the design, deployment, and maintenance of web applications across all areas of IT hosting and operations, preferably in a mid-sized company environment
  • Proficient in developing resolutions for web facing service solutions
  • Proven ability to plan, prioritize, and execute improvements independently and as a team
  • Working knowledge of financial services applications, payments, and PCI compliance
  • Determined self-starter with a personal commitment to time management, problem-solving, and organizational skills
  • Excellent interpersonal and teamwork skills
  • Proven ability to work in a dynamic, fast-paced, company where each team member is expected to deliver significant results

Required Technical Skills

The candidate should have extensive training on and experience with computer software and hardware, including servers, network devices and systems from most of the following platform technology:

  • Microsoft .NET Development, specifically C#, ASP.NET, WebAPI services, WCF services and .NET Core
  • Microsoft SQL Server – enterprise-grade database design, query design and analysis, db tuning
  • Azure DevOps
  • SDLC processes
  • Application monitoring tools such as Dynatrace, New Relic, What's Up Gold
  • Co-Location Datacenter Hosting Infrastructure



  • Bachelor’s degree in system operations, information technology, computer science or management information systems (or the equivalent in relevant work experience)
  • Minimum 10 years’ experience developing and supporting production web applications
  • Prior experience as a Senior .NET Developer or similar role preferred

**PREFERRED LOCATION: Alpharetta, Georgia, preferred but strong remote candidates will be considered.**