Retail Shop Sales Associate
Job Details
Citrus Council - Orlando, FL
High School

Position Summary:

This position of Retail Shop Clerk implements the day-to-day operations of the Citrus Council Shop including selling merchandise and providing high quality customer service to our customers (volunteers, parents, girls, community members and staff.)


Essential Functions:

  • Uses Point of Sales system in performing tasks such as cash register sales, refunds, and other customer related functions.
  • Processes phone, mail, and web orders promptly and professionally.
  • Ensures timely receiving of incoming orders, pricing of inventory, and stocking shelves and displays.
  • Maintains Retail Shop in an attractive, organized and functional manner by keeping the sales floor stocked and displays fresh and appealing, and monitors/cleans stock room, work stations and sales counter.
  • Gains knowledge and understanding of departmental operations in order to accurately respond to volunteer questions and requests.
  • Assists in packing and provides support to Shop on the Road and Summer Camp Trading Post events.
  • Participates in the annual inventory process of the shop and stock room.
  • Provides clarification and support to customers for the Girl Scout Program and corresponding merchandise/awards.
  • Travels to Shop on the Road and Summer Camp Trading Post events as assigned.


This job description is not intended to be all inclusive and does not constitute a contract.


Qualifications & Education:

  • High School Diploma or GED
  • 1+ years of retail experience and/or processing sales orders.
  • 1+ years of handing cash transactions.
  • Knowledge of retail policies and procedures.
  • Knowledge of and ability to use Microsoft Office Suite (Word, Excel, and Outlook).
  • Knowledge of Point of Sale software (preferred but not necessary).
  • Skills in working independently and following directions.
  • Skills in customer service practices and working in a fast paced sales environment.
  • Skills in working with cash receipts, preparing orders and processing returns.
  • Skills in organization, attention to detail and the ability to multi-task.
  • Ability to lift and carry up to 50 lbs.
  • Ability to learn Point of Sale software and other GSC databases.
  • Ability to obtain a good working knowledge of the Girl Scout Program and GSC’s policies and procedures.
  • Ability to work a flexible schedule including early mornings, evenings, and/or weekends.
  • Ability to travel and transport shop merchandise to events as needed.
  • Valid driver’s license, use of a personal vehicle and proof of current vehicle insurance.
  • Successful completion of GSC background screening.


  • Bi-lingual (Spanish & English)