Front of House Performance Manager
Job Details
Experienced
Part Time
Job Description

POSITION: Front of House Performance Manager

DEPARTMENT: Marketing/Front of House

CLASSIFICATION: Part time

SUPERVISOR: Director of Front of House

HOURLY RATE: $11.50-$13.50

 

OVERVIEW

Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company. 

Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious as the Theatre nears its 75th anniversary in 2021-22. When the Theatre reopens, his strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences that are as diverse and vibrant as the city of Houston.

Rob Melrose, Managing Director Dean Gladden and the Alley’s leadership team are committed to promoting Equity, Diversity, and Inclusion (EDI) in all aspects of the Theatre’s programming and operations. We are conscious about fostering an environment where everyone is encouraged to bring their authentic selves. We embrace differences and strive to be inclusive of all backgrounds, experiences and perspectives.

 

 

JOB STATEMENT

The FOH Performance Manager (Manager) supervises ushers and directs housekeeping, engineering, security, and valet requests from guests.  Manager is responsible for patron evacuation in an emergency. Position scheduling is determined by performance schedule of the Alley Theatre.  Shifts range from four to six hours; applicants must be available nights and weekends.  Manager reports to the FOH Director and apprises Director of developments in customer service on a per performance basis.

 

JOB DUTIES: 

Performance House Manager

  • Coordinates performance starts  with the stage manager and the box office to ensure punctual start times
  • Provides care of and assists guests  during shows
  • Guest  advocate with Housekeeping, Concessions, Engineering and Valet
  • Directs the Security Guard’s location and route
  • Acts as Manager on Duty for shows – must be able to make rapid decisions and be an active problem-solver
  • Directs the Lobby Supervisor to perform guest  assistance and to maintain structural decorum of the theatre’s lobby and other public areas
  • Writes and distributes Performance House Reports
  • Responsible for recharging of walkies, scanners, and ALDs after each performance
  • Prepares Incident Reports and follow up documentation
  • Keeps Director of Front of House apprised of developments in guest  service on a daily basis
Requirements

REQUIREMENTS (SKILLS and KNOWLEDGE): 

  • Ability to work a flexible schedule, focusing on evening and weekend performance schedules.
  • Professional dress during performances.
  • Be articulate and energetic to ensure guest needs are met, complaints are resolved, and service is provided quickly and efficiently.
  • Impartial judgment with regard to guest service and volunteer relationships.
  • Ability to work with guests of different ages and diversity populations.
  • Understanding of historical and institutional racism in the American theatre, or a commitment to learning, and to be a part of Alley Theatre’s efforts to be an anti-racist organization.
  • Demonstrated ability to appropriately manage confidential information.
  • Obtain and maintain First Aid (CPR and First Aid) certification.
  • Familiarity in Office 365 suite and willingness to learn Tessitura CRM software.
  • At least two years of work experience.
  • High school or GED completion. Some college a plus.

 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: 

  • Ability to stand and walk for up to 5 hours with full range of motion.
  • Ability to lift 35 pounds.
  • Ability to move chairs, stands, and stanchions.
  • Ability to climb stairs.
  • Ability to navigate areas of low lighting and visibility.

 

Although the duties of the position are predominately indoors the employee may need to be outdoors during patron health screening and emergency evacuations.

                 

Alley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HRdept@alleytheatre.org.  

 

The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ+ individuals, and people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Read more at Alley Theatre Official Website - Equity Diversity Inclusion

 

 

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