IT Support Analyst
Job Details
Entry
Anders Minkler Huber & Helm LLP - St. Louis, MO
Full Time
None
Day
Information Technology
Description

The IT Support Analyst will serve as a member of the Help Desk team, providing courteous and expert technical support to the firm via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.

 

This position will require the ability to multitask among several duties including but not limited to prioritizing incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system.

 

Works collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines.

 

Escalates to level 2 and level 3 technology support team members, or manager, as needed for advanced support.

 

Position Responsibilities

  • Understand the fundamentals of how an accounting firm operates to ensure support levels match expectations.
  • Develop expertise in the everyday use of internally developed and commercial software specific to the firm.
  • Provide superior quality and service to all firm technology users.
  • Respond to incoming requests promptly and courteously.
  • Prioritize requests according to criticality.
  • Identify timely and accurate solutions to technical issues.
  • Provide expert help desk support (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Install, upgrade, configure, troubleshoot, maintain and modify computer and network system software.
  • Document all support activities in ticket tracking database.
  • Inventory management of technology assets.
  • Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards.
  • Deployment and migration of computers.
  • Create and update process documentation.
  • Participate in the research, development, and implementation of new technologies. Provide technology training to team members as needed.
Qualifications

Qualifications and Competencies

  • Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers
  • Superior time management skills including sense of urgency and proactive approach Excellent analytical and problem-solving skills
  • Exceptional organizational skills
  • Self-motivated, results-oriented and accountable
  • Strict adherence to professional ethics
  • Ability to work independently and in a team environment
  • Ability to work on and successfully complete multiple projects at the same time
  • At least three years of relevant technology experience in related technical environment preferred
  • Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems
  • Strong PC and software product skills (VMWare, Windows 10 operating systems, Office 365)
  • Self-motivated to research resolutions to technical issues independently and with limited guidance
  • Drive to research and learn new technologies

 

Education and Experience

  • Bachelors degree in Computer Science or related degree, required
  • CompTIA A+ certification a plus
  • 3 years of experience in a Help Desk, System Admin, or Desktop Support role
  • Knowledge of Active Directory administration
  • Familiarity with Office 365

 

At Anders, taking care of our employees is a top priority.  Our family-oriented culture and welcoming environment will make you feel like a part of the team as soon as you walk through the doors. From professional development opportunities, to daily workplace benefits, Anders offers unique incentives that enrich your career and facilitate growth from day one. Some of these perks and benefits include:

  • Healthcare insurance plans and savings accounts
  • Matching 401(k) program
  • Competitive base salary and bonus opportunities
  • Generous paid time off
  • Paid parental leave
  • Flexible work arrangements
  • Extensive professional development offerings
  • Paid parking
  • Wellness Program
  • Countless social events and activities

To see all of our perks and benefits and what makes Anders a great place to work, visit our careers page at https://anderscpa.com/careers/

 

All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.

 

For over 50 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #100 on Accounting Today’s List of Top Accounting Firms and a Firm to Watch, Anders is a member firm of the Leading Edge Alliance (LEA), one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow on us Twitter, Facebook, LinkedIn and Instagram: @AndersCPA

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