Restaurant Manager
Job Details
Management
Seascape Resort - Aptos, CA
N/A
Undisclosed
2 Year Degree
$80,000.00 - $110,000.00 Salary/year
Undisclosed
Undisclosed
Restaurant - Food Service
Description

SUMMARY: The Restaurant Manager supervises the daily operations of the front of house and room service line staff. Responsibilities include training, management of tools and supplies, support to staff, and creating a safe work environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond to guest concerns and request to ensure complete guest satisfaction.
  • Create schedules for all departments including all meal periods to budget and level of business.
  • Maintain a functioning host during scheduled shifts included but not limited to:
  • Ensure host stand is organized and stocked up for the day
  • Utilize Microsoft Publisher to change and print menus
  • Verify reservations for the day and upcoming shifts
  • Overseeing all restaurant and room service staff (including bar staff if needed)
  • Leading pre-shifts meetings
  • Training / ongoing training
  • Reviews / goal setting / coaching and counseling
  • Assist Restaurant General Manager in booking all restaurant events/large groups that do not require banquet staff.
  • Assist Restaurant General Manager with department meetings.
  • Review all special promotions, party bookings and BEO’s for the shift/day.
  • Responsible for completing all tasks on the manager check list on a daily basis.
  • Ensure that menus are in presentable condition for the day and upcoming shift.
  • Inspect and ensure all décor, tables, chairs, table settings and uniforms are presentable and meet Seascape Beach Resort standards.
  • Maintain the managers daily log for the shift (including recording of day’s events, employee issues, maintenance items, housekeeping calls).
  • Provide Micros support to restaurant.
  • Complete labor report and audit time card at the end of the day.
  • Audit time cards and confirm employees adhere to time and attendance policy (including meal break policy)
  • Ensure all meal break waiver forms (if applicable) are signed and forwarded to payroll with time card
  • Ensure time cards are accurately completed by employees
  • Provide support to restaurant service staff including but not limited to:
  • Taking orders, running food, clearing and re-setting tables, moving chairs and tables, tending bar and coffee stations
  • Distribute employee uniforms and maintain uniform inventory form.
  • Complete all FOH functions including but not limited to daily cash reconciliation, opening and closing procedures.
  • Ensure Resort familiarity.
  • Assist providing feedback to staff on performance /disciplinary problems through to one-on-one sessions as well as monthly department meetings.
  • Participate in the hiring process in terms of recruitment and selection.
  • Communicate with the front desk, catering, kitchen, sales, and maintenance departments to safely and thoroughly perform their tasks.
  • Support safe work habits and contribute to a safe working environment at all times.

Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.

  • Perform other related duties as requested by the supervisor.
Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

  • Ability to take care of the customers’ needs while following company procedures.
  • Ability to accept responsibility and account for his/her actions.
  • Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
  • Ability to make critical decision’s while following company procedures.
  • Ability to find a solution for or to deal proactively with work related problems.
  • Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

 

EDUCATION AND/OR EXPERIENCE:

  • Two year’s related hotel/resort restaurant industry experience and/or training.
  • High school or GED graduate.

 

LANGUAGE SKILLS:  

  • Ability to read, comprehend and provide instructions, both written and verbal.

 

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

  • Have working knowledge of Micros POS and back office reporting functions.
  • Previous experience with time and attendance software.
  • Proficient in Outlook and Internet applications.

 

CERTIFICATES & LICENSES:

  • Must provide valid document(s) to work in the US.
  • Must have valid Food Handler Certificate
  • TIPs certified preferred
  • Valid California Driver License is required (for specific positions).
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