Sona Dermatology and MedSpa is looking for a Growth Leader in our Lake Norman office in Huntersville, NC!
Sona-TDC Dermatology & MedSpa (Sona-TDC)
Are you the one? If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.
For 20+ years, Sona-TDC, the innovator and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our “center-of-our-universe” clients’/patients’ lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness). In addition to Sona-TDC’s elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona-TDC’s industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss).
At Sona-TDC, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology. We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past. In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.
Growth Leader is a mission-critical leadership role. For your respective center, you and your team are responsible for commercial excellence with emphasis on 1. quantity and quality of center development-growth, 2. quality of experience/service, and 3. overall center-level performance, productivity, and value creation.
With extraordinary opportunity and great expectations-accountability, the Growth Leader enjoys commensurate performance-based compensation (base, benefits, bonus) and requisite latitude to collaborate, innovate, and drive/execute results.
In addition to servant leadership and top talent EQ/IQ, the Growth Leader operates in a highly dynamic environment where it is vital to 1. be a subject matter expert in all Sona-TDC processes (executing and solving for success towards KPI targets) and 2. actively communicate/partner on a daily basis with the GM, Growth, GM, Operations, and VP, Growth.
Role / Duties & Responsibilities
Growth Leader has many responsibilities and serves in one of the most important and complex center roles at Sona-TDC. The Growth Leader is responsible for leadership and management of the center commercial functions (center development, service, P&L/Revenue value creation) and includes:
Role / Duties & Responsibilities (continued)
- #1 Patient Clinical-Cosmetic Care for Life-VIP Value Proposition (clinical, cosmetic, retail)
- Voice of the Client/Patient (and Referrals) for Innovation-R&D, Pricing/Promotions, GTM
- Accountability for Sona-TDC Clinical-Cosmetic Business Model (up to $3MM P&L)
- Active-Engaged Leadership & Management to Drive Daily Commercial Excellence
- Strategic Plan/Tactical Performance (center BD-sales, service, P&L/value creation)
- 10x Growth Blueprint/Playbook for Center (goals-objectives, checklists, reporting)
- Commercial-Center Growth Organization (hiring, training, development, retention (culture))
- Center Business Development (growth initiatives, MVP referrals, strategic partnerships)
- Collaboration (Center Teams; Operations Leader; GM, Growth; GM, Ops; Corporate/VP Team)
- Communication Catalyst (available, direct, empathetic, listen, mentor, transparent)
- Data-Driven Analytics/Insights & Technology-Enabled/Accelerated COE Workflows
- Corporate Administration (e.g., Sona-TDC Leadership, HR-Paycom, etc.)
Growth Leader reports to GM, Growth and partners with Operations Leader, GM, Operations, and Corporate Team. The ideal Growth Leader will oversee respective Center’s growth and is a leader with strong interpersonal skills, professional and personal integrity, and an effective leadership style aligned with Sona-TDC’s organizational guiding principles:
- Excellent in Pursuit of Extraordinary
- Sona-TDC P1! Servant Leadership
- Integrated-Shared Vision
- Ecosystems, Not Hierarchies
- Culture of Accountability/Urgency
- Breakthrough Comfort Zone DNA
- High Engagement-Participation
- Innovation-Learning Culture
Definition of Success
- Build-Lead Center Growth/10x Commercial Excellence
- Drive Growth to Achieve/Exceed Operating Plan (2H20, 2021)
- Deliver Results to Accelerate Growth and Maximize Value Creation
Capabilities Experience / Expertise / Education
- 3-5+ Years Center Leadership-Commercial/P&L Leadership Experience (BD, growth, sales, marketing)
- 3-5+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail)
- 1-3+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail
- Track Record of Breakthrough Results (growth, innovation, revenue/sales, value creation)
- Entrepreneurial Spirit (active/decisive, problem-solver, growth/innovation ventures)
- Expertise in Growth Strategy including Leveraging Data and Analytics/BI Resources
- Commercial Excellence Toolkit (BD, CRM, Organic Initiatives, Referrals-Clinical/WOM)
- Fit with Sona-TDC Mission, Team, Values (desire/passion to make a difference)
- All-In, Digital-First, Vital Few Success Factors, Creative Problem-Solver, Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant Collaborator, Executive Presence, Strong EQ-IQ, High Ethical Standards-Professional/Personal Integrity
- Bachelor's Degree and Continuing Relevant Industry/Professional Training
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Sona Dermatology and MedSpa is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.