Restaurant Host
Job Details
Entry
Seascape Resort - Aptos, CA
Part Time
Undisclosed
$13.50 - $13.50 Hourly
None
Undisclosed
Undisclosed
Description

SUMMARY: Greet guest, seat guest, enter guest’s information into open table reservations system, take To-Go orders, maintain menus and restaurant specials information and ensure quality of facilities and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet Guest and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of covers.
  • Speak with patrons to ensure satisfaction with food service, to respond to complaints, or to make conversation.
  • Answer calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dinning details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper set up.
  • Inform patrons of establishments specialties and features.
  • Receive and record patrons dinning reservations and preferences.
  • Communicate room charges to the front desk.
  • Direct patrons to resort facilities and waiting areas.
  • Take and prepare To-Go orders.
  • Operate cash register to accept payments for food and beverages.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Assist with preparing and serving food and beverages.
  • Assist bussers if there is a need for tables to be cleared or set up to accommodate incoming reservations.
  • Communicate with restaurant manager any discrepancies in reservations.
  • Support safe work habits and contribute to a safe working environment at all times.
  • Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
  • Perform other related duties as requested by the supervisor.
Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:

  • Must provide prompt and cordial service to all guests.
  • Working knowledge of, or the ability to learn, point-of-sale computer systems.
  • Must be reliable, responsible and able to work well under pressure.
  • Ability to understand and carry out written and verbal instructions.
  • Apply critical thinking to solve problems in standardized situations.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Must be able to work independently.
  • Must meet legal age requirements for the position.

EDUCATION AND/OR EXPERIENCE:

  • Equivalent combination of education and experience.
  • Prior resort and/or hospitality experience preferred.
  • High school diploma or equal to a GED.
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