Senior Director of Programs
Job Details
APCH Main Building - Los Angeles, CA
Full Time
4 Year Degree
$105,000.00 - $120,000.00 Salary/year
Education
The Opportunity!

Job Title: Senior Director of Programs

Division: Programs

Reports to: Chief Programs Officer              

FLSA Status: Exempt

Pay Range: 105K-120K

Direct Reports: Associate Director of Ed Services, Associate Director of Arts & Creative Expression, Associate Director of Wellness, Associate Director of Teen & Young Adult Services

 

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become self-sufficient active community members capable of making positive change in their own lives and the world in which they live.

 

SUMMARY

The Senior Director of Programs (SDP) is an effective leader whose passion for service drives both long-term vision and daily stewardship for the successful execution of the mission of A Place Called Home and its Programs Division. The SDP is a stabilizing force for the dynamic programs team, and a leadership partner with the Chief Program Officer and the Director of Program Operations in planning growth and evolution for the agency. The SDP holds the agency vision while executing the details as guided by the entire leadership team and the organization’s strategic plan. The SDP will be effective in their management skills and demonstrate the APCH values as they lead by example. They will maintain stability while promoting innovation, creativity and exploration and have the ability to adapt and respond to changing needs. The Sr. Director of Programs has an affinity for our constituent community. They approach their work with the attitude and responsibility of a leader. The SDP employs an open style of communication and collaboration. They are dependable and possess a rock solid work ethic and a high level of emotional intelligence. They care about relationships and find joy in their work and in making a difference in the world. The SDP is a lifelong learner who is committed to their own personal and professional growth. They embrace the concept of working at a learning organization committed to egalitarian principles and constant improvement.

 

Under the direction of the Chief Program Officer (CPO), the Senior Director of Programs is a thought partner to the CPO and works closely/consults with the Director of Program Operations, Director of Counseling, Program Associate Directors, and other senior staff on the Executive Management Team (EMT). The SDP shares a responsibility for big picture strategy, planning and leadership for the entire Programs Division and organization, providing input to the EMT. The Senior Director of Programs works with the CPO on programs strategic planning, professional development, implementation, supervision, budget planning and management, and overseeing evaluation for all APCH programs. They work with the Development Department to support fundraising, and Operations Division to support safety, community initiatives, and align with agency standards, policies and protocols. They provide reports for and interact with the Board of Directors as invited. The SDP leads and participates in problem solving, culture building and structural growth. They are accountable and responsible for specific projects assigned to them. The SDP is an excellent ambassador for APCH and takes point on a variety of outward facing partnership initiatives, including, but not limited to program partnerships, as well as attending and representing at sector conferences, etc. This is a dynamic, demanding and rewarding job with multiple moving parts, making it essential to delegate, be organized, develop leadership in others, plan ahead and self-regulate to maintain a healthy work-life balance.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Fiscal responsibility and Management

  • In collaboration with the CPO, the Director of Program Operations, and Associate Directors, the SDP supports the build out and management of the annual budget for the programs division, including collaboration on the annual preparation for the new fiscal year budget for executive and Board review and approval

  • Reviews and authorizes expense requests as well as considers and applies options to conserve resources whenever possible, without compromising program quality and delivery

 

Human Resource Management

  • Establishes a strong programs team by managing the selection, promotion and hiring process of Program Associate Directors and Managers

  • Provides world-class leadership by coaching, supporting, and evaluating Program Associate Directors and Managers

  • Advises and supports Program Associate Directors and Managers to plan and oversee the work product of the program staff, including supervision and evaluation, training and team building to continue to elevate program staff, their development, and their performance

  • Organizes, leads and attends regular division and departmental meetings to maintain effective communications and execution of programs, plans and directives

  • With the support of HR, develops adequate evaluation and training practices for Associate Directors and Program Managers to evaluate and train program staff to ensure adequate and qualified program staff are in place at all levels, carrying out successful program objectives with excellence and a commitment to constant improvement

  • Conducts regular and timely performance reviews for direct reports with a focus on accountability, expectations, and continued growth

 

Program Delivery

  • Supports the direction of the overall Programs Division vision with the CPO and takes the lead on supporting, growing, and providing quality control and customer service for all APCH departments and programs, which includes, but is not limited to; Program Operations Department - Membership,Parent and Alumni Services,  Programs Technology, Counseling Department, Arts & Creative Expression Department: Dance, Music, Digital Media, Theater, Visual Arts, Teen & Young Adult Services Department: Mentoring, Higher Education, Life Skills, PREP (Professional Readiness and Employment Program), IMPACT (Opportunity Youth program), RISE High School, and the Wellness Department.

  • Tracks the progress of all Programs Strategic Goals and works with and communicates progress of those goals to the CPO

  • Collaborates with the Director of Data Analytics and Director of Program Operations to compile and maintain data on program trends and statistics to contribute to informed reflection, assessment, analysis and planning

  • In partnership with the CPO and Director of Program Operations, develops recruitment strategies to expand and maintain the numbers and categories of clients/members participating in APCH programs

 

Intra-agency

  • The Senior Director of Programs is a valued leader and is responsible for maintaining fully engaged and integrated working partnerships with the leaders of all APCH departments, including:

    • Agency Leadership: Organizational Leadership Group (OLG), The Executive Management Team (EMT), , Program D/ADs (Program Leadership), and TACT Team

    • Program Directors: provide peer partnership, support, co-visioning, unified leadership and cross-pollination for all program teams

    • Associate Program Directors: provide exemplary leadership and partnership on the ground to maintain staff cohesion, training, and program evaluation. When appropriate, collaborate in areas of service delivery for case management, family services and program delivery

    • DaVinci RISE at APCH: Strengthen and maintain the working partnership with the principal, vice principal and teachers in the High School embedded at The Bridge, and work with RISE leadership to plan ahead, cross-train, provide integrated team building support, and engage in long term strategic thinking and planning

    • Operations: Collaborate with the Director of Facilities and Safety Operations, to provide exemplary leadership and partnership to maintain staff cohesion, policy adherence, protocol alignment, APCH site supervision, safety and security, transportation and other areas of overlap

    • Development and Communications: With the Chief development Officer and Senior Development Directors, provide exemplary leadership and partnership to facilitate the generation of narrative description and statistical documentation for grant-driven applications, reports, and budget oversight and control

    • Community Initiatives and Volunteerism: With the Senior Events and In-Kind Manager, provide exemplary leadership and partnership to facilitate staff cohesion, and plan and execute APCH-produced community events and distributions, as well as interact with community and corporate partners and facilitate the integration of volunteers assigned to program departments

 

Inter-agency and Partnerships

  • Manages collaborations and partnerships, both internally and externally 

  • Pays close attention to and maintains partnerships with colleague organizations on local, regional and national levels

  • Shares and leverages resources, programs and initiatives with other agencies to make best use of and expand our capacity in terms of quality, efficacy, breadth and impact of services

  • Participates in co-planning, co-hosting and co-producing partnership and sector convenings

 

Special Projects and Initiatives

  • Opportunity to be a part of the “APCH Blueprint” creation – the Senior Director of Programs is an important leader/partner with the CPO in codifying the Theory of Change, Logic Model, Training Resource Handbooks and protocols for staff training, curriculum development and program assessment

 

Committee and Ambassadorial Work

  • The SDP explores opportunities and participates in community round tables, convenings, conferences, etc. representing APCH and its work

  • The SPD will have some opportunities to sit on and support Board Committees 

The Expectation

The ideal Senior Director of Programs will be an individual who exemplifies high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Senior Director of Programs will focus on achieving excellence of service and performance in the five core competencies identified by the agency: 
Integrity & Trust
Widely trusted and seen as a direct, truthful individual. Able to present the truth in an appropriate and helpful manner. Keeps confidence and does not misrepresent for personal gain. Walks their talk.
Adaptable
Adapts to change and considers new approaches with an open mind.
Accountable
Demonstrates impeccable work ethic. Consistently and reliably performs tasks as required and above all takes ownership of completing assigned duties and responsibilities to the highest degree.
Learning & Development
Actively investigates and pursues new perspectives, learning opportunities, training and development. Is committed to investigating new information, skills, and behaviors and actively works to improve performance, accomplish tasks, achieve excellent results, and share knowledge.
Compassion
Demonstrates care and concern for the challenges and circumstances of others. Makes organizational “spirit-tending” a consistent priority and proactively seeks opportunities to help others according to humanistic and organizational values.


As a Director in this role, they will also be expected to excel in the five management competencies of: motivating others, communication, managing systems, leadership, work quality and innovation. The SDP will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.


Technical and Performance Skills

  • Passion for working with youth
  • Group Facilitation
  • Project Management & Program Design
  • Creativity & Innovation
  • Ability to develop systems and processes
  • Emotional Intelligence
  • Excellent Management Skills
  • Organizational Skills
  • Collaborative Skills (to work with donors, staff, Board members, volunteers, partners)
  • Problem-Solving
  • Project Management
  • Mission-driven
  • Committed and dedicated to excellence
  • Excellent Oral and Written Communication Skills    
  • Public Relations Skills
  • Excel and Database Management
  • Networking
  • Professionalism
  • Customer Service    
  • Time Management
  • Ability to Multitask    
  • Flexibility
  • Mission-Driven    
  • Dedicated to excellence
  • Detail-Oriented    
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Programs Assessment
  • Staff Training
  • Grant Writing and Reports
  • Strategic planning
  • Program Evaluation


Education/Training/Experience

  • Bachelor’s Degree from an accredited 4-year University required; Master’s Degree preferred or equivalent experience.
  • 12 years of relevant experience in a position of responsibility at a like sized community center or youth-oriented program or in a related field
  • Minimum of 5 years management experience with a staff of 10+
  • Minimum of 5 years managing 4 direct reports or more
  • Minimum of 5 years managing a budget of more than $1M
  • Minimum of 5 years community outreach and networking experience on behalf of a comparable organization

Additional Information
Able to work well with diverse populations of employees and clients.
Able to work some evenings and/or weekends for department and/or agency events.
Solution-oriented team player who both promotes and practices a growth mindset.
Provides exemplary customer service and welcoming hospitality.

 

 

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

 

Background screening required.

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