Agent Service Representative
Job Details
Agent Service Representative
HS Diploma/GED
Minimal Travel (On Occasion)

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agency Service Center team. This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds.

Qualified candidates will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

  • Timely review and processing of commercial quotes and new business applications.
  • Answer billing questions and process payments.
  • Assist agents as needed through various means, including: incoming calls, email, live chat/instant messaging.
  • Assist agents with personal lines changes and quotes.
  • Work closely with the Underwriting and Marketing departments, and other areas within the company, to deliver upon our mission statement.
  • Provide exceptional customer service and quality of work in a fast paced environment.
  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
  • Excellent customer service and call center experienced required.
  • Strong organizational skills and attention to detail.
  • Strong interpersonal and communication skills.
  • 3+ years of P&C Insurance experience required.
  • Excellent data entry skills.
  • Must be able to work independently and be self-motivated.
  • Create and maintain a high quality work environment.
  • This is a full-time, work from home position that will require dependable high-speed cable/DSL Internet, a dedicated home office space, and travel to the MN and/or IA office locations on occasion.
  • Must be able to work until 7:00pm CST.
  • Must be able to attend new hire training at either the MN or IA office for a duration of three weeks.




  • High School Diploma or General Education Degree (GED)
  • Property/Casualty Insurance knowledge and experience.
  • Insurance education/designation is a plus – i.e. INS, CPCU, CIC

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Life, 401(K), Pension Plan.